[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-audio-transcripts":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"tags":16,"authors":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"audio-transcripts","68474d844a1c2004e083a5ed","1dacd813-e1e2-4d07-9e2a-628cbdf51bf3","Audio Transcripts","\u003Cp>Audio messages are common in support conversations, especially on channels like WhatsApp and Telegram. Until now, agents had to listen to each one manually. With this update, Chatwoot will generate a transcript for every supported audio message and show it directly in the conversation. It works automatically and would save time for agents handling high volumes of voice queries.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/06/audio-sample.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1300\" height=\"656\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/06/audio-sample.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/06/audio-sample.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2025/06/audio-sample.png 1300w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"formats-we-support\">Formats we support\u003C/h3>\u003Cp>We’ve tried to make this as seamless as possible. Most audio file types are supported: mp3, mp4, mpeg, mpga, flac, ogg, m4a, wav, and webm. Audio messages from popular channels like WhatsApp, Telegram, and others just work.\u003C/p>\u003Ch3 id=\"captain-understands-audio-too\">Captain understands audio too\u003C/h3>\u003Cp>This also makes \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/captain?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">\u003Cu>Captain\u003C/u>\u003C/a>, our AI assistant, more capable. It can now listen to what customers say in audio messages and respond with helpful, context-aware replies. This opens up deeper automation possibilities, especially for users who get a lot of voice queries.\u003C/p>\u003Cp>Here is a conversation with Captain.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/06/captain-conversation.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1586\" height=\"1512\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/06/captain-conversation.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/06/captain-conversation.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2025/06/captain-conversation.png 1586w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"how-to-enable-it\">How to enable it\u003C/h3>\u003Cp>If you’re on Chatwoot Cloud, you can turn this on under Account Settings. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/06/account-settings.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1858\" height=\"842\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/06/account-settings.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/06/account-settings.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/06/account-settings.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/06/account-settings.png 1858w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>It’s available to all paid users. For self-hosted users, this will be available in version 4.3.0 and above if you're on a premium plan.\u003C/p>",null,false,"public","2025-06-09T21:09:24.000+00:00","2025-06-09T21:24:25.000+00:00","2025-06-09T21:22:56.000+00:00",[17],{"id":18,"name":19,"slug":19,"description":20,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":21,"url":22},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[24],{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":29},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":29},{"id":18,"name":19,"slug":19,"description":20,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":21,"url":22},"https://www-internal-blog.chatwoot.com/audio-transcripts/","Audio messages are common in support conversations, especially on channels like WhatsApp and Telegram. Until now, agents had to listen to each one manually. With this update, Chatwoot will generate a transcript for every supported audio message and show it directly in the conversation. It works automatically and would save time for agents handling high volumes of voice queries.\n\n\nFormats we support\n\nWe’ve tried to make this as seamless as possible. Most audio file types are supported: mp3, mp4, ",1,true,1775212113367]