[{"data":1,"prerenderedAt":53},["Reactive",2],{"featurePages":3,"blogPosts-audit-logs":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":17,"codeinjection_foot":17,"custom_template":17,"canonical_url":18,"authors":19,"tags":26,"primary_author":46,"primary_tag":47,"url":48,"excerpt":16,"reading_time":49,"access":50,"comments":11,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":8,"meta_description":51,"email_subject":17,"frontmatter":17,"feature_image_alt":52,"feature_image_caption":17},"audit-logs","64f09101730b190d1c2da707","c456524c-7912-4ae0-86eb-a97e0ea69be4","Audit Logs: Enhancing transparency and security in Chatwoot","\u003Cp>Whether you're managing a small crew or looking after a big organization, keeping an eye on who's doing what, when, and where makes a real difference. It helps things run smoothly, promotes transparency, and even comes in handy when legal stuff comes up.\u003C/p>\u003Cp>We recently rolled out something exciting in Chatwoot to help keep things crystal clear – Audit Logs. If you've ever wanted to trace back activities in your Chatwoot account, this will cover you up. Audit Logs work noiseless in the background by recording every activity happening within your Chatwoot account – user activities, data modification, account-wide changes, and much more.\u003C/p>\u003Ch2 id=\"what-can-chatwoots-audit-logs-do\">\u003Cstrong>What can Chatwoot's Audit Logs do?\u003C/strong>\u003C/h2>\u003Cp>It's as simple as it gets. Whenever anyone takes an action in your Chatwoot account, like changing their availability status or updating a Webhook, the Audit Log makes a quick note. Each activity is noted within three headers:\u003C/p>\u003Col>\u003Cli>\u003Cstrong>Activity\u003C/strong>\u003Cbr>The 'Activity' column shows which user performed a specific action in easy-to-understand language. It displays the user's name or email ID. Likewise, it records the specifics of the action taken, such as the ID of a newly created or deleted inbox.\u003Cbr>\u003Cbr>\u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/chatwoot-user-guide-cloud-version/articles/1692251809-how-to-use-audit-logs?ref=www-internal-blog.chatwoot.com#activities-tracked-through-audit-logs\">\u003Cstrong>See the full list of activities covered here\u003C/strong>\u003C/a>.\u003Cbr>\u003C/li>\u003Cli>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>Time\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003Cbr>The ‘Time’ column shows the full date and the precise time when the associated activity happened.\u003Cbr>\u003C/li>\u003Cli>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>\u003Cstrong>IP Address\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003C/strong>\u003Cbr>The ‘IP Address’ column shows the location where the action happened. This can help you track down the exact application, device, or system. An IP address can usually give you info about the city, ZIP code, ISP area code, and even the ISP's name.\u003C/li>\u003C/ol>\u003Cp>This is available in our enterprise \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/pricing?ref=www-internal-blog.chatwoot.com\">plans\u003C/a>, which you can subscribe to. You will be able to access your account’s Audit Logs under \u003Cem>Settings → Audit Logs\u003C/em>.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-width-full\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/08/audit-logs.png\" class=\"kg-image\" alt=\"Audit logs page in Chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1478\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/08/audit-logs.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/08/audit-logs.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/08/audit-logs.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/08/audit-logs.png 2400w\">\u003C/figure>\u003Cp>This is a great way to ensure your customer support operations in Chatwoot are both secure and hassle-free when it comes to managing data.\u003C/p>\u003Ch2 id=\"why-should-you-care-about-audit-logs\">Why should you care about Audit Logs?\u003C/h2>\u003Cp>If you find any of the following points relatable, you’ll find Audit Logs extremely useful.\u003C/p>\u003Ch3 id=\"account-security\">Account security\u003C/h3>\u003Cp>Audit logs, like a CCTV camera, keep track of actions and add an extra layer of defense against unauthorized access.\u003C/p>\u003Ch3 id=\"monitoring-support-opschatwoot-account\">Monitoring support ops/Chatwoot account\u003C/h3>\u003Cp>Audit Logs provides account admins all the information they typically need to ensure a smoothly running account. You can always review the logs to understand the backstage of your customer support operations.\u003C/p>\u003Ch3 id=\"auditing-teams\">Auditing teams\u003C/h3>\u003Cp>Reviewing actions in the audit log helps in getting insights into your team's performance trends, identifying areas of excellence and opportunities for improvement. By understanding these patterns, you can pinpoint training requirements and craft tailored development strategies.\u003C/p>\u003Ch3 id=\"fostering-accountability\">Fostering accountability\u003C/h3>\u003Cp>The ability to associate actions to specific teammates promotes a culture of responsibility and ownership within teams. This also helps improve efficiency and quality of work. Transparent operations also imbibe trust within the team, and with customers. Audit logs maintain this transparency by providing the necessary insights and eliminating uncertainties and miscommunications.\u003C/p>\u003Ch3 id=\"meeting-industry-compliance-standards\">Meeting industry compliance standards\u003C/h3>\u003Cp>If you're in a fancy industry affected by regulations like SOC 2, CIS, or any other (aren't we all?), audit logs are a useful armor to meet benchmarks conveniently.\u003C/p>\u003Ch3 id=\"simplifying-investigations\">Simplifying investigations\u003C/h3>\u003Cp>Audit logs maintain details of historical events. You can easily investigate an incident by tracing its timeline and learning about the associated entities. In the unfortunate event of breaches, disputes, or discrepancies, audit logs provide an invaluable resource for conducting thorough investigations and making informed conclusions.\u003C/p>\u003Ch3 id=\"improving-workflows-and-policies\">Improving workflows and policies\u003C/h3>\u003Cp>By understanding the patterns emerging through Audit logs, you can find opportunities for improving your customer support operations. These insights can even extend to improving organization-wide policies and practices affecting both workflows and employees.\u003C/p>\u003Ch3 id=\"cheaper-to-maintain\">Cheaper to maintain\u003C/h3>\u003Cp>Maintaining your own audit logs requires management effort and storage costs. Chatwoot does both for you in a seamless experience.\u003C/p>\u003Ch2 id=\"optimizing-the-audit-logs-within-chatwoot\">Optimizing the Audit Logs within Chatwoot\u003C/h2>\u003Cp>If you are already using a central \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://stackify.com/best-log-management-tools/?ref=www-internal-blog.chatwoot.com\">log management platform\u003C/a> like MS Azure, Google Cloud, Datadog, etc., we recommend using an API to connect Chatwoot audit logs with them to create a centralized search and analysis platform for yourself.\u003C/p>\u003Ch2 id=\"audit-log-experience-in-the-making\">Audit Log experience in the making\u003C/h2>\u003Cp>The Audit Logs is currently in its beta phase. That means there are even better things coming up. 🥳 Here’s a quick peek into what our team is working on to improve this feature further:\u003C/p>\u003Cul>\u003Cli>Finding specific entries with the search bar.\u003C/li>\u003Cli>Filtering entries by tags, timings, user names/IDs, etc.\u003C/li>\u003Cli>Tracking more activities with a wider coverage like customer interactions.\u003C/li>\u003Cli>Seamless integrations with your existing auditing platforms or HR software.\u003C/li>\u003Cli>More detailed descriptions of the associated activities\u003C/li>\u003Cli>Exporting the file to a system.\u003C/li>\u003Cli>Adding a member of the team as a log-viewer, without giving them complete admin rights.\u003C/li>\u003C/ul>\u003Cp>Would you like any specific activities tracked in Audit Logs? Hit us up in the live chat!\u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2023/09/audit-logs-illustration.jpg",false,"public","2023-08-31T13:09:21.000+00:00","2023-09-19T07:54:22.000+00:00","2023-08-31T14:02:17.000+00:00","We recently rolled out something exciting to help keep things crystal clear – Audit Logs. Audit Logs work noiseless in the background by recording every activity happening within your Chatwoot account, which you can screen later.",null,"https://www.chatwoot.com/blog/audit-logs",[20],{"id":21,"name":22,"slug":23,"profile_image":24,"cover_image":17,"bio":17,"website":17,"location":17,"facebook":17,"twitter":17,"meta_title":17,"meta_description":17,"url":25},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",[27,31,40],{"id":28,"name":29,"slug":29,"description":17,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":17,"meta_description":17,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":17,"accent_color":17,"url":30},"6118da864b8f26503f72d530","blog","https://www-internal-blog.chatwoot.com/tag/blog/",{"id":32,"name":33,"slug":34,"description":35,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":36,"meta_description":37,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":38,"accent_color":17,"url":39},"6308cff4730b190d1c2d7f48","Do more with Chatwoot","do-more-with-chatwoot","Learn how to make the most out of your Chatwoot account. Read about our best features, inspiring use cases, and how we recommend clubbing features together for getting more done, with less effort.","Tips, examples and use-cases on how to use Chatwoot better.","Make the most of your Chatwoot account. Read about our best features, inspiring use cases, and how we recommend clubbing features together.","https://www.chatwoot.com/tags/do-more-with-chatwoot","https://www-internal-blog.chatwoot.com/tag/do-more-with-chatwoot/",{"id":41,"name":42,"slug":42,"description":43,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":17,"meta_description":17,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":17,"accent_color":44,"url":45},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":21,"name":22,"slug":23,"profile_image":24,"cover_image":17,"bio":17,"website":17,"location":17,"facebook":17,"twitter":17,"meta_title":17,"meta_description":17,"url":25},{"id":28,"name":29,"slug":29,"description":17,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":17,"meta_description":17,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":17,"accent_color":17,"url":30},"https://www-internal-blog.chatwoot.com/audit-logs/",3,true,"Audit Logs work noiseless in the background by recording every activity happening within your Chatwoot account, which you can screen later.","Audit logs illustration",1775212114090]