[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-changelog-week-of-december-18":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":16,"tags":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"changelog-week-of-december-18","676247474a1c2004e083a401","bca7fcf8-d58a-4460-8ce1-f45ac16f9556","Changelog: Week of December 18","\u003Cp>Exciting updates are here! We've launched version \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/chatwoot/chatwoot/releases/tag/v3.16.0?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">3.16.0\u003C/a>, packed with new features that bring us closer to v4.0. Here are this week's highlights:\u003C/p>\u003Ch2 id=\"%F0%9F%A4%96-captain-copilot-alpha\">🤖 Captain Copilot (alpha)\u003C/h2>\u003Cp>We’ve launched Captain Copilot in alpha, enabling agents to interact seamlessly with the knowledge base and access relevant questions right alongside the conversation screen. Responses can also be used with a single click. This feature will be widely available in version 4.0.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/01/captain.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1134\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/01/captain.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/01/captain.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/01/captain.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2025/01/captain.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"%F0%9F%92%AC-create-conversations-directly-using-an-email-or-a-phone-number\">💬 Create conversations directly using an email or a phone number.\u003C/h2>\u003Cp>Previously, starting a new conversation required navigating to the contacts page, finding the contact, and initiating the chat from there—a lengthy process. Now, it’s much faster. You can start a conversation directly from the sidebar, and if the contact doesn’t exist, simply enter their email or phone number to create one and send a message instantly.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2024/12/CleanShot-2024-12-18-at-09.35.48@2x.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1132\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2024/12/CleanShot-2024-12-18-at-09.35.48@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2024/12/CleanShot-2024-12-18-at-09.35.48@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2024/12/CleanShot-2024-12-18-at-09.35.48@2x.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2024/12/CleanShot-2024-12-18-at-09.35.48@2x.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"%F0%9F%93%8A-improved-reports-ui\">📊 Improved reports UI\u003C/h2>\u003Cp>We've given a fresh coat of paint to the reports pages as well, the changes bring the the reports UI in line with the new design.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2024/12/CleanShot-2024-12-18-at-10.04.05@2x.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1134\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2024/12/CleanShot-2024-12-18-at-10.04.05@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2024/12/CleanShot-2024-12-18-at-10.04.05@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2024/12/CleanShot-2024-12-18-at-10.04.05@2x.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2024/12/CleanShot-2024-12-18-at-10.04.05@2x.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"%F0%9F%8E%A5-arcade-support-in-help-center\">🎥 Arcade support in help center\u003C/h2>\u003Cp>Arcade, a popular video software for sharing interactive product demos, can now be embedded directly into your Help Center articles. Simply paste the link, and we’ll automatically display it perfectly on the published page.\u003C/p>\u003Ch2 id=\"other-improvements\">Other improvements\u003C/h2>\u003Cul>\u003Cli>Ability to lock conversations to single thread in API channels\u003C/li>\u003Cli>Allow removing labels from the contacts page\u003C/li>\u003C/ul>",null,false,"public","2024-12-18T03:53:43.000+00:00","2025-01-03T04:15:33.000+00:00","2024-12-23T22:15:43.000+00:00",[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},"66168e2b4a1c2004e083a286","Shivam Mishra","shivam","https://www.gravatar.com/avatar/f3c9f7da1c648fbc817c59ff00e0225f?s=250&r=x&d=mp","https://www-internal-blog.chatwoot.com/author/shivam/",[24],{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"https://www-internal-blog.chatwoot.com/changelog-week-of-december-18/","Exciting updates are here! We've launched version 3.16.0, packed with new features that bring us closer to v4.0. Here are this week's highlights:\n\n\n🤖 Captain Copilot (alpha)\n\nWe’ve launched Captain Copilot in alpha, enabling agents to interact seamlessly with the knowledge base and access relevant questions right alongside the conversation screen. Responses can also be used with a single click. This feature will be widely available in version 4.0.\n\n\n💬 Create conversations directly using an ema",1,true,1775212113691]