[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-changelog-week-of-may-6":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":16,"tags":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"changelog-week-of-may-6","663ec85b4a1c2004e083a30a","decb2e87-4a0c-44f2-aa1d-e5d2fb26ba89","Changelog: Week of May 6","\u003Cp>Here are the major updates from the last week.\u003C/p>\u003Ch3 id=\"%F0%9F%97%82%EF%B8%8F-ability-to-sort-canned-responses\">๐Ÿ—‚๏ธ Ability to sort canned responses\u003C/h3>\u003Cp>Contributed by \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/JeffOtano?ref=www-internal-blog.chatwoot.com\">@JeffOtano\u003C/a>\u003C/p>\u003Cp>You now have the ability to sort canned responses using the short code in the canned responses console. This helps for the quick lookup of information. See the attached screencast below.\u003C/p>\u003Cfigure class=\"kg-card kg-video-card kg-width-regular\" data-kg-thumbnail=\"https://www-internal-blog.chatwoot.com/content/media/2024/05/canned-responses-sort_thumb.jpg\" data-kg-custom-thumbnail>\n \u003Cdiv class=\"kg-video-container\">\n \u003Cvideo src=\"https://www-internal-blog.chatwoot.com/content/media/2024/05/canned-responses-sort.mp4\" poster=\"https://img.spacergif.org/v1/1836x1080/0a/spacer.png\" width=\"1836\" height=\"1080\" loop autoplay muted playsinline preload=\"metadata\" style=\"background: transparent url('https://www-internal-blog.chatwoot.com/content/media/2024/05/canned-responses-sort_thumb.jpg') 50% 50% / cover no-repeat;\">\u003C/video>\n \u003Cdiv class=\"kg-video-overlay\">\n \u003Cbutton class=\"kg-video-large-play-icon\" aria-label=\"Play video\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003C/div>\n \u003Cdiv class=\"kg-video-player-container kg-video-hide\">\n \u003Cdiv class=\"kg-video-player\">\n \u003Cbutton class=\"kg-video-play-icon\" aria-label=\"Play video\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cbutton class=\"kg-video-pause-icon kg-video-hide\" aria-label=\"Pause video\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Crect x=\"3\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\n \u003Crect x=\"14\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cspan class=\"kg-video-current-time\">0:00\u003C/span>\n \u003Cdiv class=\"kg-video-time\">\n /\u003Cspan class=\"kg-video-duration\">0:09\u003C/span>\n \u003C/div>\n \u003Cinput type=\"range\" class=\"kg-video-seek-slider\" max=\"100\" value=\"0\">\n \u003Cbutton class=\"kg-video-playback-rate\" aria-label=\"Adjust playback speed\">1ร—\u003C/button>\n \u003Cbutton class=\"kg-video-unmute-icon\" aria-label=\"Unmute\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M15.189 2.021a9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h1.794a.249.249 0 0 1 .221.133 9.73 9.73 0 0 0 7.924 4.85h.06a1 1 0 0 0 1-1V3.02a1 1 0 0 0-1.06-.998Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cbutton class=\"kg-video-mute-icon kg-video-hide\" aria-label=\"Mute\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M16.177 4.3a.248.248 0 0 0 .073-.176v-1.1a1 1 0 0 0-1.061-1 9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h.114a.251.251 0 0 0 .177-.073ZM23.707 1.706A1 1 0 0 0 22.293.292l-22 22a1 1 0 0 0 0 1.414l.009.009a1 1 0 0 0 1.405-.009l6.63-6.631A.251.251 0 0 1 8.515 17a.245.245 0 0 1 .177.075 10.081 10.081 0 0 0 6.5 2.92 1 1 0 0 0 1.061-1V9.266a.247.247 0 0 1 .073-.176Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cinput type=\"range\" class=\"kg-video-volume-slider\" max=\"100\" value=\"100\">\n \u003C/div>\n \u003C/div>\n \u003C/div>\n \n \u003C/figure>\u003Ch3 id=\"new-profile-settings-ui\">New Profile Settings UI\u003C/h3>\u003Cp>As part of our design refresh, we are making improvements to our User Interface (UI). Please see the updated profile settings below.\u003C/p>\u003Cfigure class=\"kg-card kg-video-card kg-width-regular\" data-kg-thumbnail=\"https://www-internal-blog.chatwoot.com/content/media/2024/05/profile-settings_thumb.jpg\" data-kg-custom-thumbnail>\n \u003Cdiv class=\"kg-video-container\">\n \u003Cvideo src=\"https://www-internal-blog.chatwoot.com/content/media/2024/05/profile-settings.mp4\" poster=\"https://img.spacergif.org/v1/2378x1506/0a/spacer.png\" width=\"2378\" height=\"1506\" loop autoplay muted playsinline preload=\"metadata\" style=\"background: transparent url('https://www-internal-blog.chatwoot.com/content/media/2024/05/profile-settings_thumb.jpg') 50% 50% / cover no-repeat;\">\u003C/video>\n \u003Cdiv class=\"kg-video-overlay\">\n \u003Cbutton class=\"kg-video-large-play-icon\" aria-label=\"Play video\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003C/div>\n \u003Cdiv class=\"kg-video-player-container kg-video-hide\">\n \u003Cdiv class=\"kg-video-player\">\n \u003Cbutton class=\"kg-video-play-icon\" aria-label=\"Play video\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M23.14 10.608 2.253.164A1.559 1.559 0 0 0 0 1.557v20.887a1.558 1.558 0 0 0 2.253 1.392L23.14 13.393a1.557 1.557 0 0 0 0-2.785Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cbutton class=\"kg-video-pause-icon kg-video-hide\" aria-label=\"Pause video\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Crect x=\"3\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\n \u003Crect x=\"14\" y=\"1\" width=\"7\" height=\"22\" rx=\"1.5\" ry=\"1.5\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cspan class=\"kg-video-current-time\">0:00\u003C/span>\n \u003Cdiv class=\"kg-video-time\">\n /\u003Cspan class=\"kg-video-duration\">0:17\u003C/span>\n \u003C/div>\n \u003Cinput type=\"range\" class=\"kg-video-seek-slider\" max=\"100\" value=\"0\">\n \u003Cbutton class=\"kg-video-playback-rate\" aria-label=\"Adjust playback speed\">1ร—\u003C/button>\n \u003Cbutton class=\"kg-video-unmute-icon\" aria-label=\"Unmute\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M15.189 2.021a9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h1.794a.249.249 0 0 1 .221.133 9.73 9.73 0 0 0 7.924 4.85h.06a1 1 0 0 0 1-1V3.02a1 1 0 0 0-1.06-.998Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cbutton class=\"kg-video-mute-icon kg-video-hide\" aria-label=\"Mute\">\n \u003Csvg xmlns=\"http://www.w3.org/2000/svg\" viewbox=\"0 0 24 24\">\n \u003Cpath d=\"M16.177 4.3a.248.248 0 0 0 .073-.176v-1.1a1 1 0 0 0-1.061-1 9.728 9.728 0 0 0-7.924 4.85.249.249 0 0 1-.221.133H5.25a3 3 0 0 0-3 3v2a3 3 0 0 0 3 3h.114a.251.251 0 0 0 .177-.073ZM23.707 1.706A1 1 0 0 0 22.293.292l-22 22a1 1 0 0 0 0 1.414l.009.009a1 1 0 0 0 1.405-.009l6.63-6.631A.251.251 0 0 1 8.515 17a.245.245 0 0 1 .177.075 10.081 10.081 0 0 0 6.5 2.92 1 1 0 0 0 1.061-1V9.266a.247.247 0 0 1 .073-.176Z\"/>\n \u003C/svg>\n \u003C/button>\n \u003Cinput type=\"range\" class=\"kg-video-volume-slider\" max=\"100\" value=\"100\">\n \u003C/div>\n \u003C/div>\n \u003C/div>\n \n \u003C/figure>\u003Ch3 id=\"%F0%9F%93%83-support-document-file-uploads-in-telegram\">๐Ÿ“ƒ Support document file uploads in Telegram\u003C/h3>\u003Cp>We now support the attachment of .txt and .doc files in Telegram. With the update last week, you can easily attach these files directly from the message editor.\u003C/p>\u003Ch3 id=\"%F0%9F%8C%9E-improvements-in-report-export\">๐ŸŒž Improvements in report export\u003C/h3>\u003Cp>The Excel export for both team-wise performance reports and agent performance reports will now include customer waiting time and resolution count.\u003C/p>\u003Ch3 id=\"bug-fixes-community-contributions\">Bug fixes, community contributions:\u003C/h3>\u003Cul>\u003Cli>Switched to Instagram CDN URL for attachments.\u003C/li>\u003Cli>Improved the onboarding screen for Microsoft email channel integration (contributed by \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/MJRT?ref=www-internal-blog.chatwoot.com\">@MJRT\u003C/a>).\u003C/li>\u003Cli>Added an option to scroll to the replied message (contributed by \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/clairton?ref=www-internal-blog.chatwoot.com\">@clairton\u003C/a>).\u003C/li>\u003Cli>Fixed a bug with the invalid reply-to data during the message creation. (contributed by \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/Maklu?ref=www-internal-blog.chatwoot.com\">@Maklu\u003C/a>)\u003C/li>\u003Cli>Added API support for syncing draft messages across devices (contributed by \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jderecho?ref=www-internal-blog.chatwoot.com\">@jderecho\u003C/a>).\u003C/li>\u003Cli>Included documentation to specify Redis port number (contributed by \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/legioner0?ref=www-internal-blog.chatwoot.com\">@legioner0\u003C/a>).\u003C/li>\u003C/ul>",null,false,"public","2024-05-11T01:22:35.000+00:00","2024-05-11T01:29:23.000+00:00","2024-05-11T01:25:46.000+00:00",[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",[24],{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"https://www-internal-blog.chatwoot.com/changelog-week-of-may-6/","Here are the major updates from the last week.\n\n\n๐Ÿ—‚๏ธย Ability to sort canned responses\n\nContributed by @JeffOtano\n\nYou now have the ability to sort canned responses using the short code in the canned responses console. This helps for the quick lookup of information. See the attached screencast below.\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n0:00\n\n/0:09\n\n\n1ร—\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nNew Profile Settings UI\n\nAs part of our design refresh, we are making improvements to our User Interface (UI). Please see the updated profil",1,true,1775212113962]