[{"data":1,"prerenderedAt":42},["Reactive",2],{"blogPosts-csat-updates-and-reporting-improvement":3,"featurePages":41},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":7,"codeinjection_head":15,"codeinjection_foot":15,"custom_template":15,"canonical_url":15,"authors":16,"tags":28,"primary_author":35,"primary_tag":36,"url":37,"excerpt":7,"reading_time":38,"access":39,"comments":10,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":7,"meta_description":40,"email_subject":15,"frontmatter":15,"feature_image_alt":15,"feature_image_caption":15},"csat-updates-and-reporting-improvement","698c8bef4a1c2004e083a8e9","9259f023-6f56-4983-a8be-db300c043ff1","CSAT Updates and Reporting Improvements","\u003Cp>The main changes this week are around CSAT making surveys more reliable on WhatsApp and giving teams better tools to interpret satisfaction data. \u003C/p>\u003Ch3 id=\"csat-surveys-via-whatsapp-templates\">CSAT Surveys via WhatsApp Templates\u003C/h3>\u003Cp>We’ve added template-based CSAT support for WhatsApp Channels. When you enable CSAT, Chatwoot automatically creates and submits a template for Meta’s approval. Once approved, surveys can be sent even after the 24-hour window.\u003C/p>\u003Cp>You can customize the survey message, button text, and language. If you change the content later, the old template is removed and a new one is submitted for approval. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-11-at-19.42.46.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1139\" height=\"833\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/02/CleanShot-2026-02-11-at-19.42.46.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/02/CleanShot-2026-02-11-at-19.42.46.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-11-at-19.42.46.png 1139w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">csat-template \u003C/span>\u003C/figcaption>\u003C/figure>\u003Cp>In simple terms: you can close a conversation today and still be confident the customer will receive the survey. Please read more \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1768303449-whats_app-csat-surveys-in-chatwoot?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">here\u003C/a>\u003C/p>\u003Ch3 id=\"review-notes-for-csat-reports\">Review Notes for CSAT Reports\u003C/h3>\u003Cp>Scores don’t always explain what happened. You can now add internal Review Notes to individual CSAT responses. This helps teams record context  like delays, misunderstandings, or external issues  directly inside the report.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2026/02/csat_review_reports.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1548\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2026/02/csat_review_reports.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2026/02/csat_review_reports.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2026/02/csat_review_reports.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2026/02/csat_review_reports.png 2170w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">csat-review-notes\u003C/span>\u003C/figcaption>\u003C/figure>\u003Cp>Notes are timestamped, attributed, and visible only to admins and users with report access. Customers never see them. This is available on the Enterprise plan. Please read more about \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1768536939-review-notes-for-csat?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">here\u003C/a>\u003C/p>\u003Ch3 id=\"other-improvements\">Other Improvements\u003C/h3>\u003Cul>\u003Cli>Fixed an issue where translations weren't rendering correctly based on the user's locale.\u003C/li>\u003Cli>You can now sort the companies list by contacts count, making it easier to find your largest accounts.\u003C/li>\u003Cli>Added the contact merge endpoint to the Swagger API documentation.\u003C/li>\u003Cli>Fixed the sidebar collapsing to a narrow view when refreshing the page—it now correctly shows the expanded list.\u003C/li>\u003Cli>Upgraded Node.js to 24.x LTS.\u003C/li>\u003Cli>Added an API for querying reporting metrics by channel type, so you can compare performance across WhatsApp, email, web, and other channels.\u003C/li>\u003Cli>Fixed country code validation to check against the contact record instead of the conversation.\u003C/li>\u003C/ul>\u003Cp>Thanks to everyone reporting issues and sharing feedback.             \u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-18-at-16.24.39.png",false,"public","2026-02-11T14:02:23.000+00:00","2026-02-18T15:02:36.000+00:00","2026-02-16T14:15:00.000+00:00",null,[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":22,"bio":23,"website":24,"location":25,"facebook":15,"twitter":26,"meta_title":15,"meta_description":15,"url":27},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",[29],{"id":30,"name":31,"slug":31,"description":32,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":33,"url":34},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":22,"bio":23,"website":24,"location":25,"facebook":15,"twitter":26,"meta_title":15,"meta_description":15,"url":27},{"id":30,"name":31,"slug":31,"description":32,"feature_image":15,"visibility":11,"og_image":15,"og_title":15,"og_description":15,"twitter_image":15,"twitter_title":15,"twitter_description":15,"meta_title":15,"meta_description":15,"codeinjection_head":15,"codeinjection_foot":15,"canonical_url":15,"accent_color":33,"url":34},"https://www-internal-blog.chatwoot.com/csat-updates-and-reporting-improvement/",2,true," Reliable WhatsApp CSAT surveys & review notes",[],1775212113166]