[{"data":1,"prerenderedAt":44},["Reactive",2],{"featurePages":3,"blogPosts-enhanced-whatsapp-templates-coexistence-and-small-fixes":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":16,"codeinjection_foot":16,"custom_template":16,"canonical_url":16,"tags":17,"authors":24,"primary_author":36,"primary_tag":37,"url":38,"excerpt":39,"reading_time":40,"access":41,"comments":11,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":42,"meta_description":43,"email_subject":16,"frontmatter":16,"feature_image_alt":16,"feature_image_caption":16},"enhanced-whatsapp-templates-coexistence-and-small-fixes","68a2fc5c4a1c2004e083a736","a510ad52-4b2f-4148-a61a-a84117acf3e4","Enhanced WhatsApp Templates and Coexistence","\u003Cp>This release brings better WhatsApp support and a set of small fixes across the app. Nothing big, just steady improvements to make daily use easier.\u003C/p>\u003Ch2 id=\"enhanced-embedded-whatsapp-coexistence\">Enhanced Embedded WhatsApp Coexistence\u003C/h2>\u003Cp>We’ve added support for the coexistence method in Embedded WhatsApp. This lets you connect an existing WhatsApp Business number to Chatwoot without losing its current setup.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/08/es.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1701\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/08/es.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/08/es.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/08/es.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/08/es.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">coexistence\u003C/span>\u003C/figcaption>\u003C/figure>\u003Cp>Conversation history sync will come in a later release.\u003C/p>\u003Ch2 id=\"enhanced-whatsapp-template-support-with-media-headers\">Enhanced WhatsApp Template Support with Media Headers\u003C/h2>\u003Cp>You can now use media headers, buttons, and structured fields in WhatsApp templates. This makes templates look and feel closer to the final message that customers receive.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/08/whatsapp-5.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"2144\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/08/whatsapp-5.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/08/whatsapp-5.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/08/whatsapp-5.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/08/whatsapp-5.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">enhanced-whatsApp-template-support \u003C/span>\u003C/figcaption>\u003C/figure>\u003Cp>For example, a promotion can now include a product photo, a call‑to‑action button, and placeholders for names or prices.. Please check the updated \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1754940076-whatsapp-templates?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">guide\u003C/a>.\u003C/p>\u003Ch2 id=\"other-updates\">Other Updates\u003C/h2>\u003Cp>Smaller fixes and changes shipped in this release:\u003C/p>\u003Cul>\u003Cli>Added a re‑authentication flow for WhatsApp Embedded signup.\u003C/li>\u003Cli>Fixed first response time for reopened conversations.\u003C/li>\u003Cli>Better handling for bounced emails.\u003C/li>\u003Cli>Disabled IMAP inboxes that require re‑authorization.\u003C/li>\u003Cli>Improved metadata for WhatsApp shared contacts.\u003C/li>\u003Cli>Added “copy link” and “open in new tab” in conversation menu.\u003C/li>\u003Cli>Fixed overflow issues and switched conversation card thumbnails to avatars.\u003C/li>\u003Cli>Disabled automations on auto‑reply emails.\u003C/li>\u003Cli>Contact page now works better on smaller displays.\u003C/li>\u003Cli>Campaign errors no longer block the whole audience.\u003C/li>\u003Cli>Improved portal settings validation and error handling.\u003C/li>\u003C/ul>\u003Cp>We’ve officially released v4.5.0. You can read the full technical changelog on \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/orgs/chatwoot/discussions/12217?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">GitHub Discussions → v4.5.0\u003C/a>\u003C/p>\u003Cp>As always, thanks to everyone reporting issues and suggesting improvements. Your feedback helps guide where we focus next.\u003C/p>","https://www-internal-blog.chatwoot.com/content/images/2025/10/Frame-32.png",false,"public","2025-08-18T10:11:40.000+00:00","2025-10-24T17:29:23.000+00:00","2025-08-18T10:32:47.000+00:00",null,[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":30,"bio":31,"website":32,"location":33,"facebook":16,"twitter":34,"meta_title":16,"meta_description":16,"url":35},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":30,"bio":31,"website":32,"location":33,"facebook":16,"twitter":34,"meta_title":16,"meta_description":16,"url":35},{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/enhanced-whatsapp-templates-coexistence-and-small-fixes/","This release brings better WhatsApp support and a set of small fixes across the app. Nothing big, just steady improvements to make daily use easier.\n\n\nEnhanced Embedded WhatsApp Coexistence\n\nWe’ve added support for the coexistence method in Embedded WhatsApp. This lets you connect an existing WhatsApp Business number to Chatwoot without losing its current setup.\n\nConversation history sync will come in a later release.\n\n\nEnhanced WhatsApp Template Support with Media Headers\n\nYou can now use media",2,true,"Coexistence","Connect existing number in WhatsApp",1775212113223]