[{"data":1,"prerenderedAt":35},["Reactive",2],{"featurePages":3,"blogPosts-instagram-channel-agent-bots-more":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":14,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":15,"tags":22,"primary_author":29,"primary_tag":30,"url":31,"excerpt":32,"reading_time":33,"access":34,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"instagram-channel-agent-bots-more","680785e44a1c2004e083a504","e63c1b38-b366-4dbe-b396-3f5e33cbbbfe","Instagram Channel, Agent Bots & More","\u003Cp>We've been hard at work delivering quality-of-life improvements across the platform. Here’s what we’ve shipped so far:\u003C/p>\u003Ch2 id=\"dedicated-instagram-channel\">Dedicated Instagram Channel\u003C/h2>\u003Cp>Previously, integrating Instagram required linking your account to a Facebook Page, making setup unnecessarily complex. To address this, Instagram is now available as its own separate channel, using the Instagram Business Login APIs. This removes the Facebook Page dependency and makes Instagram inbox setup much more straightforward.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/04/CleanShot-2025-04-22-at-17.41.29@2x-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"964\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/04/CleanShot-2025-04-22-at-17.41.29@2x-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/04/CleanShot-2025-04-22-at-17.41.29@2x-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/04/CleanShot-2025-04-22-at-17.41.29@2x-1.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/04/CleanShot-2025-04-22-at-17.41.29@2x-1.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Additionally, we’ve consolidated sending restrictions across channels—message windows and character limits are now clearly displayed in the UI.\u003C/p>\u003Ch2 id=\"agent-bots-ui\">Agent Bots UI\u003C/h2>\u003Cp>AgentBot can now be seamlessly integrated with your Chatwoot inbox as a customer query bot via Chatwoot APIs and Webhooks. Until now, creating and managing these bots was only possible through APIs. Responding to customer feedback, we’ve introduced a dedicated UI for Agent Bots.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/04/CleanShot-2025-04-22-at-17.46.50@2x.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1131\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/04/CleanShot-2025-04-22-at-17.46.50@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/04/CleanShot-2025-04-22-at-17.46.50@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/04/CleanShot-2025-04-22-at-17.46.50@2x.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/04/CleanShot-2025-04-22-at-17.46.50@2x.png 2000w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>From this screen, you can easily add or remove bots, upload avatars, and update webhook endpoints. You can read more about the Agent Bots feature \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://chatwoot.help/hc/user-guide/articles/1677497472-how-to-use-agent-bots?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">here.\u003C/a>\u003C/p>\u003Cp>With this update, we’ve sunsetted the CSML feature due to low adoption. Agent Bots are now the default way to add bots to Chatwoot, offering a better experience, more choices, and greater control over your bot infrastructure.\u003C/p>\u003Ch2 id=\"improved-translation-experience\">Improved translation experience\u003C/h2>\u003Cp>If you have the Google Translate integration available, any incoming messages can be translated to the account language. We've shipped a bunch of improvements to how this is handled in the UI.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/04/CleanShot-2025-04-22-at-18.00.28-1.gif\" class=\"kg-image\" alt loading=\"lazy\" width=\"1200\" height=\"492\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/04/CleanShot-2025-04-22-at-18.00.28-1.gif 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/04/CleanShot-2025-04-22-at-18.00.28-1.gif 1000w, https://www-internal-blog.chatwoot.com/content/images/2025/04/CleanShot-2025-04-22-at-18.00.28-1.gif 1200w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>The translated message is persisted across navigations and page load, and you can toggle between the translated message and the original message with just a click.\u003C/p>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements\u003C/h2>\u003Cul>\u003Cli>Improved filtering of new conversations when viewed on a filtered view. \u003C/li>\u003Cli>Filtered conversation view will strongly adhere to role permissions.\u003C/li>\u003Cli>Implement widget postback for \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1677689344-how-to-use-interactive-messages?ref=www-internal-blog.chatwoot.com\" rel=\"noreferrer\">interactive messages\u003C/a>\u003C/li>\u003Cli>Add support for XML files as attachment, this is especially useful for our customers in the EU who need to share XML files for taxation purposes.\u003C/li>\u003Cli>The logo configured for Help Center is not automatically added a the favicon for all the public facing pages\u003C/li>\u003Cli>When Copilot Chat returns an empty message, we show an appropriate error.\u003C/li>\u003Cli>Send files as attachments instead of links in emails. \u003C/li>\u003Cli>Fixed a bug where the CC and BCC emails in the reply editor would reset when performing actions like assigning a team or a label.\u003C/li>\u003Cli>Fixed a bug where download action on agent conversation reports would ignore business hours toggle\u003C/li>\u003Cli>Fixed a Chrome-specific rendering bug where emojis in the \u003Ccode><textarea>\u003C/code> of the reply box display in different color tone when placed at the start of the input.\u003C/li>\u003C/ul>",null,false,"public","2025-04-22T12:04:52.000+00:00","2025-04-22T12:43:52.000+00:00",[16],{"id":17,"name":18,"slug":19,"profile_image":20,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":21},"66168e2b4a1c2004e083a286","Shivam Mishra","shivam","https://www.gravatar.com/avatar/f3c9f7da1c648fbc817c59ff00e0225f?s=250&r=x&d=mp","https://www-internal-blog.chatwoot.com/author/shivam/",[23],{"id":24,"name":25,"slug":25,"description":26,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":27,"url":28},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":17,"name":18,"slug":19,"profile_image":20,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":21},{"id":24,"name":25,"slug":25,"description":26,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":27,"url":28},"https://www-internal-blog.chatwoot.com/instagram-channel-agent-bots-more/","We've been hard at work delivering quality-of-life improvements across the platform. Here’s what we’ve shipped so far:\n\n\nDedicated Instagram Channel\n\nPreviously, integrating Instagram required linking your account to a Facebook Page, making setup unnecessarily complex. To address this, Instagram is now available as its own separate channel, using the Instagram Business Login APIs. This removes the Facebook Page dependency and makes Instagram inbox setup much more straightforward.\n\nAdditionally, ",2,true,1775212113525]