[{"data":1,"prerenderedAt":46},["Reactive",2],{"featurePages":3,"blogPosts-lessons-on-customer-satisfaction-from-a-stayvista-caretaker":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":17,"codeinjection_foot":17,"custom_template":17,"canonical_url":18,"tags":19,"authors":33,"primary_author":40,"primary_tag":41,"url":42,"excerpt":16,"reading_time":43,"access":44,"comments":11,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":8,"meta_description":45,"email_subject":17,"frontmatter":17,"feature_image_alt":17,"feature_image_caption":17},"lessons-on-customer-satisfaction-from-a-stayvista-caretaker","64227ae1730b190d1c2d9b34","b97f0288-12ab-4994-8dac-06385fb15184","This caretaker has cracked customer satisfaction unlike many MBAs","\u003Cp>We recently visited Coorg 🗻 (an Indian hill station). We booked a villa through StayVista and were greeted by Rakesh, the caretaker, who knew customer service at its best. We, obviously, noted the takeaways. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/03/chatwoot-team.jpg\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1500\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/03/chatwoot-team.jpg 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/03/chatwoot-team.jpg 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/03/chatwoot-team.jpg 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/03/chatwoot-team.jpg 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"nobody-asks-for-evening-snacks-but-it%E2%80%99s-always-good-to-be-offered\">Nobody asks for evening snacks, but it’s always good to be offered.\u003C/h2>\u003Cp>Rakesh didn’t have to offer to make us snacks, yet he did––every day.\u003C/p>\u003Cp>\u003Cstrong>Lesson\u003C/strong>: Proactiveness!\u003C/p>\u003Cp>If it is possible for you to anticipate customers’ needs and not wait for them to arise, address them already. Essentially, working to ensure a positive customer experience will always get you extra brownie points.\u003C/p>\u003Ch2 id=\"if-you-can-reheat-the-food-why-hide-behind-the-rules\">If you can reheat the food, why hide behind the rules?\u003C/h2>\u003Cp>“Breakfast is closed.” – is hotel jargon. It is not something you’d hear from Rakesh. If a guest is late to meal time, Rakesh wouldn’t only keep the food but also reheat it!\u003C/p>\u003Cp>\u003Cstrong>Lesson\u003C/strong>: Customer happiness has to be the goal, always. \u003C/p>\u003Cp>In customer service, it is convenient (and sometimes important) to maintain structure, boundaries, and timings. However, if you are met with a situation where it is possible for you to walk half an extra mile and make the customer happy, they’ll always remember it. That usually ends up in word-of-mouth marketing too.\u003C/p>\u003Ch2 id=\"if-you-like-to-cook-every-mealtime-is-an-opportunity\">If you like to cook, every mealtime is an opportunity.\u003C/h2>\u003Cp>Rakesh’s food was amazing. He learned cooking at his home. Soon, he started enjoying the craft. Now every time he has to cook for the guests, it is not work but enjoyment for him.\u003C/p>\u003Cp>\u003Cstrong>Lesson\u003C/strong>: Find the little things that matter in your job.\u003C/p>\u003Cp>It is alright if your job isn’t your passion; you can always find the little things that give you fulfillment. When you are fulfilled in your job of customer support and realize that it is based on the principle of helping people, eventually, you’ll be able to pass on that positivity to your customers.\u003C/p>\u003Ch2 id=\"the-bike-has-plenty-of-space\">The bike has plenty of space!\u003C/h2>\u003Cp>For Rakesh, making some space on the bike for grocery requests was an honor.\u003C/p>\u003Cp>\u003Cstrong>Lesson\u003C/strong>: If you can accommodate customer requests, don’t think twice.\u003C/p>\u003Cp>It is only fair to tell your customers that one exception cannot be made, that that one feature cannot be built within two months, or that they do not qualify for a discount. But, whenever it is indeed possible, gift your customers. That, is taking customer satisfaction to the next level.\u003C/p>\u003Ch2 id=\"a-smile-goes-a-long-way\">A smile goes a long way.\u003C/h2>\u003Cp>You’d never see Rakesh not-smiling, except when he’s alone (that’d be creepy).\u003C/p>\u003Cp>\u003Cstrong>Lesson\u003C/strong>: If a smile can please you, why not do the same for your customers?\u003C/p>\u003Cp>Whenever talking with your customers, try to use more humane emojis, and try to spread positivity. Our only tip: keep it natural. :)\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003C/p>\u003C!--kg-card-begin: html-->\u003Cdiv style=\"display: flex; justify-content: space-between; gap: 1rem;\">\n    \u003Cdiv>\n    \t\u003Cfigure class=\"kg-card kg-image-card\" style=\"height: 150px; width: 150px; overflow: hidden; border-radius: 9999px;\"> \n            \u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/03/rakesh-bam-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"735\" height=\"735\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/03/rakesh-bam-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/2023/03/rakesh-bam-1.png 735w\" sizes=\"(min-width: 720px) 720px\">\n        \u003C/figure>\n    \u003C/div>\n    \u003Cdiv>\n    \t\u003Cblockquote>\u003Cem>\u003Cstrong>“I treat it like my house and my guests. When my guests get happy, it makes me happy.” \u003C/strong>\u003C/em>\u003Cbr>\u003Cbr>\u003Cem>\u003Cstrong>~ Rakesh Bam\u003C/strong>\u003C/em>\u003C/blockquote>\n    \u003C/div>\n\u003C/div>\u003C!--kg-card-end: html-->","https://www-internal-blog.chatwoot.com/content/images/2023/03/lessons-from-caretaker.png",false,"public","2023-03-28T05:28:01.000+00:00","2023-04-07T13:27:27.000+00:00","2023-03-28T06:14:19.000+00:00","Our team met in Coorg and was greeted with the finest customer service by Rakesh, our favorite caretaker ever. We cover everything he showed us about caring for customers and providing excellent customer satisfaction.",null,"https://www.chatwoot.com/blog/lessons-on-customer-satisfaction-from-a-stayvista-caretaker",[20,24],{"id":21,"name":22,"slug":22,"description":17,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":17,"meta_description":17,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":17,"accent_color":17,"url":23},"6118da864b8f26503f72d530","blog","https://www-internal-blog.chatwoot.com/tag/blog/",{"id":25,"name":26,"slug":27,"description":28,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":29,"meta_description":30,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":31,"accent_color":17,"url":32},"6308cf93730b190d1c2d7f40","Customer Service","customer-service","A good customer service framework can help your customers in the short-run, and your business over time. So what's the key to making customer service great? We've got some helpful tips from the folks at Chatwoot.","Learnings, tips, and stories on great customer service | Chatwoot","A good customer service framework is critical for your business's sustainable success. Here are some helpful articles from the folks building Chatwoot.","https://www.chatwoot.com/tags/open-source","https://www-internal-blog.chatwoot.com/tag/customer-service/",[34],{"id":35,"name":36,"slug":37,"profile_image":38,"cover_image":17,"bio":17,"website":17,"location":17,"facebook":17,"twitter":17,"meta_title":17,"meta_description":17,"url":39},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":35,"name":36,"slug":37,"profile_image":38,"cover_image":17,"bio":17,"website":17,"location":17,"facebook":17,"twitter":17,"meta_title":17,"meta_description":17,"url":39},{"id":21,"name":22,"slug":22,"description":17,"feature_image":17,"visibility":12,"og_image":17,"og_title":17,"og_description":17,"twitter_image":17,"twitter_title":17,"twitter_description":17,"meta_title":17,"meta_description":17,"codeinjection_head":17,"codeinjection_foot":17,"canonical_url":17,"accent_color":17,"url":23},"https://www-internal-blog.chatwoot.com/lessons-on-customer-satisfaction-from-a-stayvista-caretaker/",2,true,"Our team met in Coorg and was greeted with the finest customer service by Rakesh, our favorite caretaker ever. ",1775212115084]