[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-reply-to-previous-messages":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":16,"tags":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"reply-to-previous-messages","658105997f1a3105386c03b9","f5fc3755-e32f-41e6-9313-6b80e67ed9d2","Reply to previous messages","\u003Cp>Most communication platforms today support quoted replies that enable users to respond directly to particular messages. This enhances clarity and boosts the efficiency of online interactions.\u003C/p>\u003Cp>As an omnichannel support product, we've received feedback about adding this feature. Over the past few months, we've seen a great set of use cases to enable people to offer better support, so we decided to add the support for it. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/12/Reply-to_previous_messages.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"549\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/12/Reply-to_previous_messages.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/12/Reply-to_previous_messages.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/12/Reply-to_previous_messages.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2023/12/Reply-to_previous_messages.png 2382w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>Design Iteration\u003C/figcaption>\u003C/figure>\u003Cp>Now, users can select a message on the Dashboard by clicking or right-clicking to access the \"Reply to this message\" option via a context menu. Likewise, in the Live Chat widget, users can hover over a message and click the \"Reply to\" button. For mobile devices, this action can be performed by swiping the message.\u003C/p>\u003Cp>Here is a quick overview of how it functions in the live chat.\u003C/p>\u003Cfigure class=\"kg-card kg-embed-card\">\u003Ciframe width=\"200\" height=\"113\" src=\"https://www.youtube.com/embed/Wie-_0uW3ZU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen title=\"Reply to previous messages\">\u003C/iframe>\u003C/figure>\u003Ch3 id=\"%F0%9F%9A%80-supported-platforms\">🚀 Supported platforms\u003C/h3>\u003Cp>Here is the list of platforms where the feature is supported.\u003C/p>\u003C!--kg-card-begin: html-->\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>Channel\u003C/th>\n\u003Cth>Supported\u003C/th>\n\u003C/tr>\n\u003C/thead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>Live chat\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Email\u003C/td>\n\u003Ctd>Not supported\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>WhatsApp\u003C/td>\n\u003Ctd>✅ (Only with the Official WhatsApp Cloud APIs)\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>SMS\u003C/td>\n\u003Ctd>Not supported\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Line\u003C/td>\n\u003Ctd>Not supported\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Facebook\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Instagram\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>Telegram\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003C/tr>\n\u003Ctr>\n\u003Ctd>API\u003C/td>\n\u003Ctd>✅\u003C/td>\n\u003C/tr>\n\u003C/tbody>\n\u003C/table>\u003C!--kg-card-end: html-->\u003Cp>Let us know what you think about the feature. \u003C/p>",null,false,"public","2023-12-19T02:53:13.000+00:00","2023-12-19T17:49:50.000+00:00","2023-11-15T17:37:00.000+00:00",[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",[24],{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"https://www-internal-blog.chatwoot.com/reply-to-previous-messages/","Most communication platforms today support quoted replies that enable users to respond directly to particular messages. This enhances clarity and boosts the efficiency of online interactions.\n\nAs an omnichannel support product, we've received feedback about adding this feature. Over the past few months, we've seen a great set of use cases to enable people to offer better support, so we decided to add the support for it.\n\nNow, users can select a message on the Dashboard by clicking or right-click",1,true,1775212114048]