[{"data":1,"prerenderedAt":40},["Reactive",2],{"featurePages":3,"blogPosts-team-mentions-and-more":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":14,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"tags":15,"authors":22,"primary_author":34,"primary_tag":35,"url":36,"excerpt":37,"reading_time":38,"access":39,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"team-mentions-and-more","68665a8f4a1c2004e083a645","47db5b29-ad7c-46ed-a0b7-6e3088a6de61","Team Mentions and More","\u003Cp>This release includes a few focused updates to improve collaboration, make integrations easier, and strengthen overall reliability. Here's a quick look at what’s new.\u003C/p>\u003Ch3 id=\"%F0%9F%93%A2-mention-teams-in-private-notes\">📢 Mention Teams in Private Notes\u003C/h3>\u003Cp>You can now mention a whole team in private notes by using \u003Ccode>@team_name\u003C/code>. It works the same as tagging an individual agent but sends a notification to everyone on the team who has access to the conversation inbox.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/07/team-mention.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"767\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/07/team-mention.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/07/team-mention.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/07/team-mention.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/07/team-mention.png 2076w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>It’s handy when you want to loop in an entire team without having to mention each person individually.\u003C/p>\u003Ch3 id=\"%F0%9F%93%8D-location-messages-for-twilio-whatsapp\">📍 Location Messages for Twilio WhatsApp\u003C/h3>\u003Cp>You can now view location messages sent through Twilio’s WhatsApp integration directly inside Chatwoot. This makes it easier to understand where a customer is, especially when they share their location during support conversations.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/07/location.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"830\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/07/location.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/07/location.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2025/07/location.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2025/07/location.png 2076w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">twilio whatsapp\u003C/span>\u003C/figcaption>\u003C/figure>\u003Ch3 id=\"%F0%9F%9B%A0-user-attribution-for-linear-integration-oauth-actor-authorization\">🛠 User Attribution for Linear Integration (OAuth Actor Authorization)\u003C/h3>\u003Cp>We’ve made a small update to the Linear integration to show which agent created or linked an issue in Chatwoot. This helps your team see who did what, making things easier to track in ongoing conversations.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card kg-card-hascaption\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/07/linear-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"830\" height=\"500\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/07/linear-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/2025/07/linear-1.png 830w\" sizes=\"(min-width: 720px) 720px\">\u003Cfigcaption>\u003Cspan style=\"white-space: pre-wrap;\">linear-actor\u003C/span>\u003C/figcaption>\u003C/figure>\u003Cp>\u003Cem>Note\u003C/em>: To see this change, you might need to disconnect and reconnect your Linear workspace.\u003C/p>\u003Ch3 id=\"other-improvements\">Other Improvements\u003C/h3>\u003Cul>\u003Cli>You can now use more conversation details like \u003Ccode>status\u003C/code>, \u003Ccode>assignee_id\u003C/code>, \u003Ccode>team_id\u003C/code>, and \u003Ccode>priority\u003C/code> in your message automation.\u003C/li>\u003Cli>A new \u003Ccode>open_conversation\u003C/code> action is available in automation to help reopen the conversations automatically.\u003C/li>\u003Cli>We’ve made a fix for reply time tracking to make it more accurate for conversations that get reopened.\u003C/li>\u003Cli>Fixed an issue where CSAT table headers and selected date ranges reset after a page reload.\u003C/li>\u003Cli>The old (v3) UI is now fully removed, everyone is using the new layout for sidebar and message views.\u003C/li>\u003Cli>Fixed a text wrapping issue with dropdown messages in Line integrations.\u003C/li>\u003Cli>If auto-assignment is turned off in an inbox, max assignment limits are no longer applied.\u003C/li>\u003C/ul>\u003Cp>We’d love to hear what you think. Your feedback helps us keep making Chatwoot better, one step at a time.\u003C/p>",null,false,"public","2025-07-03T10:25:19.000+00:00","2025-07-03T18:57:48.000+00:00",[16],{"id":17,"name":18,"slug":18,"description":19,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":20,"url":21},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[23],{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":28,"bio":29,"website":30,"location":31,"facebook":10,"twitter":32,"meta_title":10,"meta_description":10,"url":33},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":28,"bio":29,"website":30,"location":31,"facebook":10,"twitter":32,"meta_title":10,"meta_description":10,"url":33},{"id":17,"name":18,"slug":18,"description":19,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":20,"url":21},"https://www-internal-blog.chatwoot.com/team-mentions-and-more/","This release includes a few focused updates to improve collaboration, make integrations easier, and strengthen overall reliability. Here's a quick look at what’s new.\n\n\n📢 Mention Teams in Private Notes\n\nYou can now mention a whole team in private notes by using @team_name. It works the same as tagging an individual agent but sends a notification to everyone on the team who has access to the conversation inbox.\n\nIt’s handy when you want to loop in an entire team without having to mention each pe",2,true,1775212113346]