[{"data":1,"prerenderedAt":44},["Reactive",2],{"featurePages":3,"blogPosts-twilio-content-templates":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":16,"codeinjection_foot":16,"custom_template":16,"canonical_url":16,"tags":17,"authors":24,"primary_author":36,"primary_tag":37,"url":38,"excerpt":39,"reading_time":40,"access":41,"comments":11,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":42,"meta_description":43,"email_subject":16,"frontmatter":16,"feature_image_alt":16,"feature_image_caption":16},"twilio-content-templates","68b189144a1c2004e083a76e","eecc3f79-f14d-45eb-ab02-5b5ae20a951a","Twilio Content Templates","\u003Cp>This release brings one of the most requested features, along with a handful of quality-of-life improvements and a set of smaller fixes.\u003C/p>\u003Chr>\u003Cp>If you’re using Twilio’s WhatsApp Business API, you can send pre-approved WhatsApp templates directly from Chatwoot. These templates are required to start new WhatsApp conversations and are also useful for sending structured messages, like appointment reminders or verification codes, that comply with WhatsApp’s rules.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2025/08/CleanShot-2025-08-29-at-16.38.17@2x.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1266\" height=\"1016\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2025/08/CleanShot-2025-08-29-at-16.38.17@2x.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2025/08/CleanShot-2025-08-29-at-16.38.17@2x.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2025/08/CleanShot-2025-08-29-at-16.38.17@2x.png 1266w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Please read more details about \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/hc/user-guide/articles/1756195741-twilio-content-templates?utm_source=chatgpt.com\" rel=\"noreferrer\">here\u003C/a>.\u003C/p>\u003Ch3 id=\"other-updates\">Other Updates\u003C/h3>\u003Cul>\u003Cli>The widget now shows articles based on the correct locale.\u003C/li>\u003Cli>Added channel-specific file upload rules and size limits.\u003C/li>\u003Cli>Fixed a memory leak in emails when handling fallback text.\u003C/li>\u003Cli>FAQ prompts now include the account language.\u003C/li>\u003Cli>WhatsApp templates now support liquid variables in parameters.\u003C/li>\u003Cli>Increased category index per-page limit to 1000.\u003C/li>\u003Cli>Fixed an issue where resolved conversations could reopen unexpectedly.\u003C/li>\u003Cli>Added a config option for the embedding model.\u003C/li>\u003Cli>Fixed an issue where the widget failed to load if business hours were enabled but no days were selected.\u003C/li>\u003Cli>Added QR codes for WhatsApp, Messenger, and Telegram on inbox finish page.\u003C/li>\u003C/ul>","https://www-internal-blog.chatwoot.com/content/images/2025/10/Frame-29-1.png",false,"public","2025-08-29T11:03:48.000+00:00","2025-10-27T09:42:39.000+00:00","2025-08-29T11:14:16.000+00:00",null,[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":30,"bio":31,"website":32,"location":33,"facebook":16,"twitter":34,"meta_title":16,"meta_description":16,"url":35},"6118d8d14b8f26503f72d51b","Muhsin K","muhsin","https://www-internal-blog.chatwoot.com/content/images/2026/02/CleanShot-2026-02-23-at-12.44.10@2x.png","https://www-internal-blog.chatwoot.com/content/images/2021/08/1500x500.jpeg","Product-minded engineer building across backend, frontend, mobile and AI systems.","https://www.muhsi.me","Bengauluru, India","@muhsin_keloth","https://www-internal-blog.chatwoot.com/author/muhsin/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":30,"bio":31,"website":32,"location":33,"facebook":16,"twitter":34,"meta_title":16,"meta_description":16,"url":35},{"id":19,"name":20,"slug":20,"description":21,"feature_image":16,"visibility":12,"og_image":16,"og_title":16,"og_description":16,"twitter_image":16,"twitter_title":16,"twitter_description":16,"meta_title":16,"meta_description":16,"codeinjection_head":16,"codeinjection_foot":16,"canonical_url":16,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/twilio-content-templates/","This release brings one of the most requested features, along with a handful of quality-of-life improvements and a set of smaller fixes.\n\nIf you’re using Twilio’s WhatsApp Business API, you can send pre-approved WhatsApp templates directly from Chatwoot. These templates are required to start new WhatsApp conversations and are also useful for sending structured messages, like appointment reminders or verification codes, that comply with WhatsApp’s rules.\n\nPlease read more details about here.\n\n\nOt",1,true,"Twilio Templates","Send pre-approved messages with Twilio",1775212113217]