[{"data":1,"prerenderedAt":36},["Reactive",2],{"blogPosts-v1-12-0":3,"featurePages":35},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":9,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":15,"authors":22,"primary_author":29,"primary_tag":30,"url":31,"excerpt":32,"reading_time":33,"access":34,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v1-12-0","6118ec7e4b8f26503f72d5f5","7fa8c6e3-5d36-4eff-a4c1-370922149cd5","v1.12.0","\u003Cp>We have released v1.12.0 with the following updates.\u003C/p>\u003Ch3 id=\"rich-content-support-in-chatwoot-messages-emails\">Rich content Support in Chatwoot Messages & Emails\u003C/h3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/060/815-03a5b02709c5727fa871bdfcc163a7a1d2475818.png\" class=\"kg-image\" alt=\"Screenshot_2021-01-20 Chatwoot.png\" loading=\"lazy\">\u003C/figure>\u003Cp>The editor supports rich content like bold, italics, links, lists etc. It natively supports markdown format.\u003C/p>\u003Ch3 id=\"preview-attachments-before-sending\">Preview attachments before sending\u003C/h3>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/060/816-27ff79ce71f207d9f01007d2964dbbe4720d0ac1.png\" class=\"kg-image\" alt=\"Screenshot_2021-01-20 Chatwoot(1).png\" loading=\"lazy\">\u003C/figure>\u003Cp>The editor now displays a preview of the attachment before sending it so that you can confirm that you have attached the document.\u003C/p>\u003Ch3 id=\"pending-message-state\">Pending Message State\u003C/h3>\u003Cp>To provide an immediate feedback on message, a pending message state has been added in the latest release.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/061/011-d575aea8a10c7a1722d17d697ca4d13856f89e3e.gif\" class=\"kg-image\" alt=\"36s4dNGJtb.gif\" loading=\"lazy\">\u003C/figure>\u003Ch3 id=\"onboarding-flow-for-self-hosted-installations\">Onboarding Flow for self-hosted Installations\u003C/h3>\u003Cp>Installation would not run seed scripts now, it would ask you to setup an account on the initial load.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/061/010-88cd2593c2ee5fccd65443c0cd6db7fc0f4d9fd5.png\" class=\"kg-image\" alt=\"Screenshot_2021-01-25 SuperAdmin Chatwoot.png\" loading=\"lazy\">\u003C/figure>\u003Cp>Subscribe to release notes, newsletters & product feedback surveys feature would help you to be up to date with the new Chatwoot releases.\u003C/p>\u003Ch3 id=\"identity-verification-for-webwidget\">Identity Verification for WebWidget\u003C/h3>\u003Cp>Webwidget supports HMAC verification natively. To disallow impersonation and to keep the conversation with your customers private, we recommend setting up the identity validation in Chatwoot. Identity validation is enabled by generating an HMAC(hash based message authentication code) based on the identifier attribute, using SHA256. Along with the identifier you can pass identifier_hash also as shown below to make sure that the user is correct one.\u003C/p>\u003Cp>Read more about it \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/website-sdk/identity-validation?ref=www-internal-blog.chatwoot.com\">here\u003C/a>\u003C/p>\u003Ch3 id=\"ability-to-manage-your-support-email-inbox-threaded-replies\">Ability to manage your Support Email Inbox (threaded replies)\u003C/h3>\u003Cp>Support emails can be viewed in Chatwoot now. You would be able to create an Email Channel in Chatwoot and forward your support emails to the Chatwoot inbox.\u003C/p>\u003Ch3 id=\"performance-improvements\">Performance Improvements\u003C/h3>\u003Cp>To improve the concurrent conversation creation, the display_id generation logic is moved to DB triggers. Thanks to @sorumehta for the improvement.\u003C/p>\u003Ch3 id=\"new-apis\">New APIs\u003C/h3>\u003Cul>\u003Cli>Platform APIs\u003C/li>\u003Cli>API to delete messages\u003C/li>\u003Cli>API to add labels to contacts\u003C/li>\u003C/ul>\u003Ch3 id=\"new-languages\">New languages\u003C/h3>\u003Cul>\u003Cli>Added support for Swedish\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Cstrong>@sorumehta\u003C/strong>, \u003Cstrong>@gucci-ninja\u003C/strong> for the contributions\u003C/p>",null,false,"public","2021-08-15T10:29:18.000+00:00","2021-08-15T10:30:04.000+00:00","2021-01-20T10:29:00.000+00:00",[16],{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[23],{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"url":28},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"url":28},{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"https://www-internal-blog.chatwoot.com/v1-12-0/","We have released v1.12.0 with the following updates.\n\nRich content Support in Chatwoot Messages & Emails\nThe editor supports rich content like bold, italics, links, lists etc. It\nnatively supports markdown format.\n\nPreview attachments before sending\nThe editor now displays a preview of the attachment before sending it so that\nyou can confirm that you have attached the document.\n\nPending Message State\nTo provide an immediate feedback on message, a pending message state has been\nadded in the lates",2,true,[],1775212114703]