[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-v1-19-0":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":10,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":16,"tags":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":33,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v1-19-0","611a7b7a4b8f26503f72d6ac","ccbf941e-823c-4dd8-a969-bad264982112","v1.19.0","\u003Cp>\u003Cem>Note: If you are using Linux installations, please make sure that you have upgraded Ruby version 3.0.2 along with Chatwoot. Refer to this \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm?ref=www-internal-blog.chatwoot.com#upgrading-to-a-newer-version-of-chatwoot\">guide\u003C/a> for help.\u003C/em>\u003C/p>\u003Cp>We have released a new version of Chatwoot with the following updates.\u003C/p>\u003Ch3 id=\"%F0%9F%94%A5-push-notification-servers\">🔥 Push notification servers\u003C/h3>\u003Cp>If you are using the community edition of Chatwoot, you would now be able use the Official mobile app with push notifications without any additional configuration. \u003C/p>\u003Ch3 id=\"%F0%9F%92%A4-snooze-a-conversation\">💤 Snooze a conversation\u003C/h3>\u003Cp>Snoozing a conversation removes it from the list of open conversations available for agents. You can snooze a conversation if you are waiting for a reply from the user or if you want to revisit the conversation at a later point in time. Chatwoot support following snooze options: \u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Until next reply: \u003C/strong>Conversation would be in a snoozed state until the user replies to the conversation.\u003C/li>\u003Cli>\u003Cstrong>Next day: \u003C/strong>Conversation would be in a snoozed state until the next day 9AM.\u003C/li>\u003Cli>\u003Cstrong>Next week: \u003C/strong>The conversation would be put back in the list of conversations next Monday 9AM.\u003C/li>\u003C/ul>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/pending-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"263\" height=\"355\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%A4-campaigns-beta\">📤 Campaigns (beta)\u003C/h3>\u003Cp>This release gives campaigns a dedicated place in the sidebar. With campaigns you can send out outbound messages to a specified set of users. You can create 2 types of campaigns:\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>One-off campaigns: \u003C/strong>Create one-time outbound messages via SMS or Whatsapp. You can select a segment of users tagged by a label and schedule the campaign to a later time.\u003C/li>\u003Cli>\u003Cstrong>One-going campaigns: \u003C/strong>Create outbound messages based on rules on a website widget.\u003C/li>\u003C/ul>\u003Ch3 id=\"%F0%9F%9A%85-keyboard-shortcuts-beta\">🚅 Keyboard shortcuts (beta)\u003C/h3>\u003Cp>The latest version of Chatwoot includes a range of keyboard shortcuts for power users.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/keyboard-shortcuts.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1943\" height=\"1044\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/08/keyboard-shortcuts.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/08/keyboard-shortcuts.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2021/08/keyboard-shortcuts.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2021/08/keyboard-shortcuts.png 1943w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%92%85-quickly-identify-the-last-message-type\">💅 Quickly identify the last message type\u003C/h3>\u003Cp>While scanning the list of conversation, the agent users found it difficult to understand whether the last message was a reply or a private note. In this release, we have added an icon to differentiate between the messages.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/last-messages-in-chat.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"940\" height=\"836\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/08/last-messages-in-chat.png 600w, https://www-internal-blog.chatwoot.com/content/images/2021/08/last-messages-in-chat.png 940w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003C/p>\u003Ch3 id=\"%E2%9A%A1%EF%B8%8F-support-for-to-cc-subject-in-message-headers\">⚡️ Support for to, cc & subject in message headers\u003C/h3>\u003Cp>Chatwoot now display cc, bcc, subject on each message so that it is easy to identify whether the message is received via email or live-chat.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/08/cc-bcc-email-inbox.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1108\" height=\"836\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/08/cc-bcc-email-inbox.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/08/cc-bcc-email-inbox.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/08/cc-bcc-email-inbox.png 1108w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%9A%94-block-and-throttle-abusive-requests\">🚔 Block and throttle abusive requests\u003C/h3>\u003Cp>The latest version implements an in-product rate-limiting mechanism. Requests would be throttled based on the IP or email address used to create the request.\u003C/p>\u003Ch3 id=\"%E2%99%BB%EF%B8%8F-reduce-docker-image-size\">♻️ Reduce docker image size\u003C/h3>\u003Cp>The size of the docker image has been reduced by 50%. Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/paescuj?ref=www-internal-blog.chatwoot.com\">@paescuj\u003C/a> for this amazing contribution.\u003C/p>\u003Ch3 id=\"%E2%9C%A8-bug-fixes-and-enhancements\">✨ Bug fixes and enhancements:\u003C/h3>\u003Cul>\u003Cli>Introduced a \u003Ccode>pending\u003C/code> status. The bot conversation with be in pending status initial and would be move to open and then resolved. (Pending -> Open -> (Snoozed) -> Resolved)\u003C/li>\u003Cli>Improved search, list performance of contact/conversation APIs.\u003C/li>\u003Cli>Added the support to use database with a non-standard port.\u003C/li>\u003Cli>Added a fix to render line-breaks properly in messages. Earlier, the line-breaks were not respected by the message rendering logic.\u003C/li>\u003Cli>Upgrade to Rails 6.1.4\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/SanjuSudheerM?ref=www-internal-blog.chatwoot.com\">@SanjuSudheerM\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/sbreiler-work?ref=www-internal-blog.chatwoot.com\">@sbreiler-work\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/paescuj?ref=www-internal-blog.chatwoot.com\">@paescuj\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/raikasdev?ref=www-internal-blog.chatwoot.com\">@raikasdev\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/HariniKrishnan?ref=www-internal-blog.chatwoot.com\">@HariniKrishnan\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/vishal-pandey?ref=www-internal-blog.chatwoot.com\">@vishal-pandey\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/thundersparkf?ref=www-internal-blog.chatwoot.com\">@thundersparkf\u003C/a>,  \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/shailesh-kalamkar?ref=www-internal-blog.chatwoot.com\">@shailesh-kalamkar\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/patrickobriain?ref=www-internal-blog.chatwoot.com\">@patrickobriain\u003C/a>  for the contributions\u003C/p>",null,false,"public","2021-08-16T14:51:38.000+00:00","2021-08-17T07:09:41.000+00:00","2021-08-16T20:54:02.000+00:00",[17],{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",[24],{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":18,"name":19,"slug":20,"profile_image":21,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":22},{"id":25,"name":26,"slug":26,"description":27,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":28,"url":29},"https://www-internal-blog.chatwoot.com/v1-19-0/","Note: If you are using Linux installations, please make sure that you have\nupgraded Ruby version 3.0.2 along with Chatwoot. Refer to this guide\n[https://www.chatwoot.com/docs/self-hosted/deployment/linux-vm#upgrading-to-a-newer-version-of-chatwoot] \nfor help.\n\nWe have released a new version of Chatwoot with the following updates.\n\n🔥 Push notification servers\nIf you are using the community edition of Chatwoot, you would now be able use\nthe Official mobile app with push notifications without any ",2,true,1775212114522]