[{"data":1,"prerenderedAt":36},["Reactive",2],{"featurePages":3,"blogPosts-v1-21-0":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"authors":17,"tags":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":16,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v1-21-0","61697ff24b8f26503f72d954","38528927-548f-49ec-90f2-6702d243bf49","v1.21.0","\u003Cp>Hello everyone, \u003Cbr>\u003Cbr>We have released a new version of Chatwoot with the following updates.\u003C/p>\u003Ch3 id=\"%F0%9F%93%B8-instagram-channel\">📸 Instagram Channel\u003C/h3>\u003Cp>With 1.21.0 update, you can send and receive Instagram DMs from Chatwoot. Read more details about the integration \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/product/channels/instagram?ref=www-internal-blog.chatwoot.com\">here\u003C/a>.  \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/10/instadms-1-.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1103\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/10/instadms-1-.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/10/instadms-1-.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2021/10/instadms-1-.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2021/10/instadms-1-.png 2350w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%8A-filter-reports-by-agent-team-inbox-labels\">📊 Filter reports by Agent, Team, Inbox & Labels\u003C/h3>\u003Cp>You can now analyze conversation trends by applying filters for agents, teams, inboxes, and labels on reports. For example, you can now see how many conversations tagged with a label were created last week and the response times on those queries.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/10/report-filters-1-.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1538\" height=\"1038\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/10/report-filters-1-.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/10/report-filters-1-.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/10/report-filters-1-.png 1538w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%94%A5-email-channel-improvements\">🔥 Email Channel improvements\u003C/h3>\u003Cp>This update ships a lot of enhancements for the email channel, see the list below.\u003C/p>\u003Cul>\u003Cli>Use the sender name if available instead of generating one from the email.\u003C/li>\u003Cli>Fixes the delivery of emails if the case does not match.\u003C/li>\u003Cli>Supports cc and bcc in email replies.\u003C/li>\u003Cli>Fix issues with thread identification in email channels.\u003C/li>\u003Cli>Add a `sent` status indicator for the email messages.\u003C/li>\u003Cli>Remove message grouping in the email channel. Each message would be sent as a separate message.\u003C/li>\u003C/ul>\u003Ch3 id=\"%F0%9F%97%A3-out-of-office-responder-for-all-channels\">🗣 Out of office responder for all channels\u003C/h3>\u003Cp>You can now set out of office responder for all conversation channels. If a customer is reaching out to support in any of the support outside of the business hours, Chatwoot will send a pre-defined reply to them.\u003C/p>\u003Ch3 id=\"%F0%9F%8C%9F-refresh-prompt-on-disconnect\">🌟 Refresh Prompt on disconnect\u003C/h3>\u003Cp>Chatwoot would now prompt you to refresh the page to get the latest updates if you are disconnected from the network. :)\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/10/disconnect.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1436\" height=\"330\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/10/disconnect.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/10/disconnect.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/10/disconnect.png 1436w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%E2%9A%99%EF%B8%8F-contact-actions\">⚙️ Contact actions\u003C/h3>\u003Cp>In this update, we have added support for merging duplicate contacts, deleting a contact, and bulk importing contacts via a CSV file.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2021/10/actions.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1436\" height=\"330\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2021/10/actions.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2021/10/actions.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2021/10/actions.png 1436w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%92%85-other-updates\">💅 Other updates\u003C/h3>\u003Cul>\u003Cli>Added support for attachments in Slack channels, Read the updated guide \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/self-hosted/configuration/features/integrations/slack-integration-setup?ref=www-internal-blog.chatwoot.com\">here\u003C/a>.\u003C/li>\u003Cli>Added support for sending & receiving attachments in Telegram / Line messenger.\u003C/li>\u003Cli>Fixed the time offset for Business hours on DST timezones.\u003C/li>\u003Cli>Added the ability to pass a param to close and reopen the chat window via SDK. Read the update SDK documentation \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/product/channels/live-chat/sdk/setup?ref=www-internal-blog.chatwoot.com#trigger-widget-without-displaying-bubble\">here\u003C/a>.\u003C/li>\u003Cli>Fixed the issue with Dialogflow integration in Docker builds.\u003C/li>\u003Cli>Added an option to view all conversations that matches the filters. \u003C/li>\u003Cli>Added a toggle to enforce user validation in Chatwoot website widget SDK.\u003C/li>\u003Cli>Added a fix to send notification to all the mentioned users in a private message.\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/brentco?ref=www-internal-blog.chatwoot.com\">@brentco\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/murtaza-bagwala?ref=www-internal-blog.chatwoot.com\">@murtaza-bagwala\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/sarhugo?ref=www-internal-blog.chatwoot.com\">@sarhugo\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/akhilgkrishnan?ref=www-internal-blog.chatwoot.com\">@akhilgkrishnan\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/srameshr?ref=www-internal-blog.chatwoot.com\">@srameshr\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/manojmj92?ref=www-internal-blog.chatwoot.com\">@manojmj92\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/seagalputra?ref=www-internal-blog.chatwoot.com\">@seagalputra\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/SanjuSudheerM?ref=www-internal-blog.chatwoot.com\">@SanjuSudheerM\u003C/a> \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/WevrLabs?ref=www-internal-blog.chatwoot.com\">@WevrLabs\u003C/a> for the contributions.\u003C/p>",null,false,"public","2021-10-15T13:19:46.000+00:00","2021-10-18T13:30:45.000+00:00","2021-10-18T13:15:43.000+00:00","With 1.21.0 update, you can send and receive Instagram DMs from Chatwoot. Read more details about the integration here. You can now analyze conversation trends by applying filters for agents, teams, inboxes, and labels on reports. For example, you can now see how many conversations tagged...",[18],{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":23},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",[25],{"id":26,"name":27,"slug":27,"description":28,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":29,"url":30},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":19,"name":20,"slug":21,"profile_image":22,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":23},{"id":26,"name":27,"slug":27,"description":28,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":29,"url":30},"https://www-internal-blog.chatwoot.com/v1-21-0/",2,true,1775212114511]