[{"data":1,"prerenderedAt":36},["Reactive",2],{"blogPosts-v1-6-0":3,"featurePages":35},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":9,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":15,"authors":22,"primary_author":29,"primary_tag":30,"url":31,"excerpt":32,"reading_time":33,"access":34,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v1-6-0","6118eec84b8f26503f72d658","98360af8-51e2-41f9-a85d-9f36badf4092","v1.6.0","\u003Cp>We have released a new version of Chatwoot v1.6.0 with the following updates.\u003C/p>\u003Ch2 id=\"conversation-labels\">Conversation labels\u003C/h2>\u003Cp>This feature allows you to add labels to your conversations and filter the conversation based on labels. Labels are tied to the account and can be used to create custom workflows in your organization. You can assign custom color to a label, it makes it easier to identify the label. You will be able to display the label on the sidebar to filter the conversations easily.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/050/498-58e301ee01d1b84ca75b4ac151ed750135d6b31a.png\" class=\"kg-image\" alt=\"Screenshot 2020-07-01 22.13.46.png\" loading=\"lazy\">\u003C/figure>\u003Ch2 id=\"integration-with-slack\">Integration with Slack\u003C/h2>\u003Cp>You can now integrate Chatwoot with your Slack workspace and start replying to the customer conversations by creating message threads.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/050/499-c0efa7549e643e0bcfa995956f3defb3e169b691.png\" class=\"kg-image\" alt=\"slack.png\" loading=\"lazy\">\u003C/figure>\u003Ch2 id=\"unread-message-indicator-for-the-widget\">Unread message indicator for the widget\u003C/h2>\u003Cp>A popup will be displayed now to the users if they have unread messages in the conversation.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/050/501-f5e257c7e0c1f19f6cdd4092141af83bd027e502.gif\" class=\"kg-image\" alt=\"lo8658MZGa.gif\" loading=\"lazy\">\u003C/figure>\u003Ch2 id=\"agent-availability-status\">Agent availability status\u003C/h2>\u003Cp>The agents can now set their status to online/busy/offline.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://cloud.headwayapp.co/changelogs_images/images/big/000/050/502-89c3c408af6b8908c94ce22b78b791c37b5de2d7.gif\" class=\"kg-image\" alt=\"O24cMvouK8.gif\" loading=\"lazy\">\u003C/figure>\u003Ch2 id=\"other-updates\">Other updates\u003C/h2>\u003Cul>\u003Cli>Enhancement to round-robin assignment feature\u003C/li>\u003Cli>Agent away message for all channels\u003C/li>\u003Cli>Support for a new language - Tamil\u003C/li>\u003Cli>Numerous bug fixes and enhancements\u003C/li>\u003C/ul>",null,false,"public","2021-08-15T10:39:04.000+00:00","2021-08-15T10:39:31.000+00:00","2020-07-08T10:39:00.000+00:00",[16],{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[23],{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"url":28},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":24,"name":25,"slug":26,"profile_image":27,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"url":28},{"id":17,"name":18,"slug":18,"description":19,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":20,"url":21},"https://www-internal-blog.chatwoot.com/v1-6-0/","We have released a new version of Chatwoot v1.6.0 with the following updates.\n\nConversation labels\nThis feature allows you to add labels to your conversations and filter the\nconversation based on labels. Labels are tied to the account and can be used to\ncreate custom workflows in your organization. You can assign custom color to a\nlabel, it makes it easier to identify the label. You will be able to display the\nlabel on the sidebar to filter the conversations easily.\n\nIntegration with Slack\nYou c",1,true,[],1775212114894]