[{"data":1,"prerenderedAt":38},["Reactive",2],{"featurePages":3,"blogPosts-v2-10-0":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":17,"tags":18,"authors":25,"primary_author":32,"primary_tag":33,"url":34,"excerpt":16,"reading_time":35,"access":36,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":8,"meta_description":37,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-10-0","63524884730b190d1c2d8877","3c664a52-b7e6-47f6-b141-45b3dfb7af59","[v2.10.0] Draft replies, hotkey preferences, and more","\u003Cp>Hi, there. Chatwoot v2.10 is live. This release focuses on making working with Chatwoot more efficient. Here is a brief of what's new:\u003C/p>\u003Ch3 id=\"%F0%9F%98%A9-never-lose-your-drafted-messages\">😩 Never lose your drafted messages\u003C/h3>\u003Cp>If you're composing a reply or sending a private note to a teammate and leave the screen or even refresh the page––your text will be right where you left it. Chatwoot shall save the data and preserve your unsent messages as drafts.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/10/draft-reply.png\" class=\"kg-image\" alt=\"draft replies in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/draft-reply.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/draft-reply.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/draft-reply.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/draft-reply.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%92%AC-choose-a-hotkey-to-send-messages\">💬 Choose a hotkey to send messages\u003C/h3>\u003Cp>How do you like to send your messages? \u003Ccode>Enter\u003C/code> or \u003Ccode>Cmd/Ctrl+Enter\u003C/code>? \u003C/p>\u003Cp>Whatever your choice is, you have the option of keeping it. Update your Hotkey preference from your \u003Cem>Profile Settings\u003C/em>. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/10/hotkey.png\" class=\"kg-image\" alt=\"hotkeys\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/hotkey.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/hotkey.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/hotkey.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/hotkey.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%E2%9A%A1%EF%B8%8F-shortcut-create-canned-responses-from-the-chat-window\">⚡️ [Shortcut] Create canned responses from the chat window\u003C/h3>\u003Cp>If you have sent a message and realized you want to save it as a \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/features/canned-responses?ref=www-internal-blog.chatwoot.com\">canned response\u003C/a>, you can do it instantly. Click on the three dots beside the respective message, and select \u003Cem>\"Add to canned responses\"\u003C/em>. This will open a pop-up for you, where you can give a short code and press \u003Cem>Save\u003C/em>. Your canned response will be created.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/10/shortcut-canned-responses.png\" class=\"kg-image\" alt=\"shortcut to add new canned responses in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/10/shortcut-canned-responses.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/10/shortcut-canned-responses.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/10/shortcut-canned-responses.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/10/shortcut-canned-responses.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%94%86-other-updates-and-improvements\">🔆 Other updates and improvements \u003C/h3>\u003Cul>\u003Cli>Better @mention UI\u003C/li>\u003Cli>Improvements to the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://youtu.be/posSYmbT9H0?t=3566&ref=www-internal-blog.chatwoot.com\">Help Center module\u003C/a>\u003C/li>\u003Cli>Performance improvements\u003C/li>\u003Cli>Numerous API enhancements and bug fixes\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ChamathKB?ref=www-internal-blog.chatwoot.com\">@ChamathKB\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/civilcoder55?ref=www-internal-blog.chatwoot.com\">@civilcoder55\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/KubesDavid?ref=www-internal-blog.chatwoot.com\">@KubesDavid\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/marcelstoer?ref=www-internal-blog.chatwoot.com\">@marcelstoer\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/geophilusd?ref=www-internal-blog.chatwoot.com\">@geophilusd\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/nosovk?ref=www-internal-blog.chatwoot.com\">@nosovk\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/simonpankovski?ref=www-internal-blog.chatwoot.com\">@simonpankovski\u003C/a> for the contributions.\u003C/p>",null,false,"public","2022-10-21T07:21:40.000+00:00","2022-10-21T18:40:56.000+00:00","2022-10-21T18:07:43.000+00:00","Chatwoot v2.10 focuses on making working with Chatwoot more efficient. Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.","https://www.chatwoot.com/blog/v2-10-0",[19],{"id":20,"name":21,"slug":21,"description":22,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":23,"url":24},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[26],{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":31},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":31},{"id":20,"name":21,"slug":21,"description":22,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":23,"url":24},"https://www-internal-blog.chatwoot.com/v2-10-0/",1,true,"Now you can preserve your unsent messages as drafts, choose a hotkey to send messages, and quickly create canned responses. Read for more.",1775212114243]