[{"data":1,"prerenderedAt":37},["Reactive",2],{"featurePages":3,"blogPosts-v2-12-0":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":16,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":36,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-12-0","63a2dc77730b190d1c2d948c","bb7992a0-65c8-42f0-aa49-4242abce5d84","[v2.12.0] Unattended conversations view, Mark as unread, and more.","\u003Cp>The new Chatwoot v2.12 is here. Here is your brief:\u003C/p>\u003Ch3 id=\"%F0%9F%91%80-view-your-unattended-conversations\">👀 View your unattended conversations\u003C/h3>\u003Cp>On your dashboard, you'll find a new view called \"Unattended\". This will list down all your conversations that haven't been responded to. \u003C/p>\u003Cp>Currently, this view only shows conversations that haven't received the first response. It does not show the ones waiting for a second or later response.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/12/unattended-conversations.png\" class=\"kg-image\" alt=\"unattended conversations view in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/12/unattended-conversations.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/12/unattended-conversations.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/12/unattended-conversations.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/12/unattended-conversations.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%E2%9C%89%EF%B8%8F-mark-as-unread\">✉️ Mark as unread \u003C/h3>\u003Cp>Now you can mark your opened conversations as unread. Right-click on a conversation and select the first option from the context menu that reads \"Mark as unread\".\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/12/mark-as-unread.png\" class=\"kg-image\" alt=\"mark conversations as unread in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/12/mark-as-unread.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/12/mark-as-unread.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/12/mark-as-unread.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/12/mark-as-unread.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%9F%A2-mark-yourself-as-online\">🟢 Mark yourself as online\u003C/h3>\u003Cp>Until now, if you closed the Chatwoot app or window, you would automatically be marked as offline. Now you can choose to stay online even when you're not using the Chatwoot app. Just disable the option \"Mark offline automatically\" from your Profile Settings.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/12/mark-offline-automatically.png\" class=\"kg-image\" alt=\"mark offline automatically in chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/12/mark-offline-automatically.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/12/mark-offline-automatically.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/12/mark-offline-automatically.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/12/mark-offline-automatically.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%A5%B7-run-campaigns-on-wildcard-urls\">🥷 Run campaigns on wildcard URLs\u003C/h3>\u003Cp>Now you can trigger your live chat campaigns on not only exact URLs but wildcard URLs too. A wildcard URL is a type of URL that lets you give \u003Cem>wildcard entries\u003C/em> to various params, like subdomains or sub-directories, to the URL. \u003C/p>\u003Cp>Just add a special character like \u003Ccode>*\u003C/code> or \u003Ccode>*.\u003C/code> to your URL, and your campaigns will be triggered on all the URLs matching the criteria. \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/docs/product/features/campaigns/wild-card-url-in-campaigns?ref=www-internal-blog.chatwoot.com\">Read this document\u003C/a> to learn how to create and add wildcard URLs to your Chatwoot campaigns.\u003C/p>\u003Ch3 id=\"%F0%9F%93%A7-self-hosted-use-postfix-to-manage-emails\">📧 [Self-hosted] Use Postfix to manage emails\u003C/h3>\u003Cp>If you are using the self-hosted version of Chatwoot, you can now use the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"http://www.postfix.org/?ref=www-internal-blog.chatwoot.com\">Postfix app\u003C/a> (also self-hosted) to send and receive emails. This eliminates the reliance on installing third-party email providers.\u003C/p>\u003Ch3 id=\"%F0%9F%91%94-other-updates-and-improvements\">👔 Other updates and improvements \u003C/h3>\u003Cul>\u003Cli>Message Delivery and read status for WhatsApp Channel\u003C/li>\u003Cli>Ability to create and configure agent bots from UI\u003C/li>\u003Cli>Ability to lock conversations to a single thread for supported channels\u003C/li>\u003Cli>Ability to search in emoji selector\u003C/li>\u003Cli>New language: Latvian\u003C/li>\u003Cli>Numerous bug fixes and enhancements\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/clairton?ref=www-internal-blog.chatwoot.com\">@clairton\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/civilcoder55?ref=www-internal-blog.chatwoot.com\">@civilcoder55\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/smartdev58?ref=www-internal-blog.chatwoot.com\">@smartdev58\u003C/a> for the contributions.\u003C/p>\u003Cp>P.S. Have you claimed your coupon code yet? Santa is running (literally) all around the Chatwoot website with your gift. Merry Christmas! 🎅\u003C/p>",null,false,"public","2022-12-21T10:14:15.000+00:00","2022-12-23T18:26:34.000+00:00","2022-12-23T12:51:51.000+00:00","The new Chatwoot v2.12 is here. You'll find a new view on the dashboard for unattended conversations, the option to mark a conversation as unread, run campaigns on wildcard URLs, and more.",[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":30},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/v2-12-0/",2,true,"[v2.12.0] Unattended conversations, Mark as unread, & more.",1775212114211]