[{"data":1,"prerenderedAt":38},["Reactive",2],{"featurePages":3,"blogPosts-v2-13-0-dyte-microsoft-more":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":17,"authors":18,"tags":25,"primary_author":32,"primary_tag":33,"url":34,"excerpt":16,"reading_time":35,"access":36,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":37,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-13-0-dyte-microsoft-more","63ce76e4730b190d1c2d9641","c4378ea4-7f7d-4857-aec8-c28fffd9a38a","[v2.13.0] Video calling, Microsoft support, template variables, and more.","\u003Cp>The new Chatwoot v2.13 is here. This release focuses on improving the capabilities of various inboxes. Here is your brief:\u003C/p>\u003Ch2 id=\"video-call-your-customers\">Video call your customers  \u003C/h2>\u003Cp>Chatwoot has partnered up with \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://dyte.io/?ref=www-internal-blog.chatwoot.com\">Dyte\u003C/a> to provide a seamless video calling experience. To use, setup the Dyte integration from the \u003Ccode>Applications\u003C/code> tab. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/01/video-call-chatwoot.png\" class=\"kg-image\" alt=\"chatwoot-dyte integration for video call support\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/01/video-call-chatwoot.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/01/video-call-chatwoot.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/01/video-call-chatwoot.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/01/video-call-chatwoot.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"microsoft-is-now-a-natively-supported-email-provider\">Microsoft is now a natively supported email provider\u003C/h2>\u003Cp>Now, you can directly connect your Microsoft inbox as an email channel, with only a couple of clicks. This removes the need for manual setup of email inboxes.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/01/microsoft-chatwoot-1.png\" class=\"kg-image\" alt=\"chatwoot-microsoft for email channel\" loading=\"lazy\" width=\"2000\" height=\"1125\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/01/microsoft-chatwoot-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/01/microsoft-chatwoot-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/01/microsoft-chatwoot-1.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/01/microsoft-chatwoot-1.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"use-template-variables-for-a-more-effective-communication\">Use template variables for a more effective communication\u003C/h2>\u003Cp>Now you can create dynamic messages with the help of template variables. These are placeholder values created like this: \u003Ccode>{{variable}}\u003C/code>. They can be used to hold specific information, such as a customer's name or order number, into messages. Utilize your template variables in your canned responses as well as text editor.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/01/template-variables-chatwoot.png\" class=\"kg-image\" alt=\"template variables in messages\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/01/template-variables-chatwoot.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/01/template-variables-chatwoot.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/01/template-variables-chatwoot.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/01/template-variables-chatwoot.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"longer-audio-messages-for-whatsapp-inbox\">Longer audio messages for WhatsApp inbox\u003C/h2>\u003Cp>You can now send longer audio messages in WhatsApp inbox, up to 15 minutes in length.\u003C/p>\u003Ch2 id=\"intuitive-location-messages-in-telegram-inbox\">Intuitive location messages in Telegram inbox\u003C/h2>\u003Cp>Your customers can now share their location through the Telegram inbox. \u003C/p>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements \u003C/h2>\u003Cul>\u003Cli>Numerous bug fixes and enhancements.\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/drexlma?ref=www-internal-blog.chatwoot.com\">@drexlma\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/civilcoder55?ref=www-internal-blog.chatwoot.com\">@civilcoder55\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ooooooo-q?ref=www-internal-blog.chatwoot.com\">@ooooooo-q\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/matuszewskijan?ref=www-internal-blog.chatwoot.com\">@matuszewskijan\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/iprithvitharun?ref=www-internal-blog.chatwoot.com\">@iprithvitharun\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a> for the contributions.\u003C/p>\u003Cp>\u003Cstrong>P.S. \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/chatwoot-connect?ref=www-internal-blog.chatwoot.com\">Join us for Chatwoot Connect on 31 January\u003C/a>\u003C/strong> to watch a demo of everything new at Chatwoot, and interact with the team.\u003C/p>",null,false,"public","2023-01-23T12:00:36.000+00:00","2023-02-21T17:46:47.000+00:00","2023-01-24T12:20:34.000+00:00","This release includes a built-in integration with Dyte for video call functionality and support for Microsoft as an email provider. Additionally, users can now utilize template variables in their messages.","https://www.chatwoot.com/blog/v2-13-0-dyte-microsoft-more",[19],{"id":20,"name":21,"slug":22,"profile_image":23,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":24},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",[26],{"id":27,"name":28,"slug":28,"description":29,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":30,"url":31},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":20,"name":21,"slug":22,"profile_image":23,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":24},{"id":27,"name":28,"slug":28,"description":29,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":30,"url":31},"https://www-internal-blog.chatwoot.com/v2-13-0-dyte-microsoft-more/",1,true,"[v2.13] Video calling, Microsoft support, template variables",1775212114163]