[{"data":1,"prerenderedAt":38},["Reactive",2],{"featurePages":3,"blogPosts-v2-14-0-google-auth-images-more":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":17,"tags":18,"authors":25,"primary_author":32,"primary_tag":33,"url":34,"excerpt":16,"reading_time":35,"access":36,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":37,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-14-0-google-auth-images-more","63ef2d3f730b190d1c2d9742","17ee2689-f636-4283-8b7e-780c375da8e7","[v2.14.0] Google sign-in, Help Center image support, Conversation Participants, and more.","\u003Cp>The new Chatwoot v2.14 is here. Here is your Feb '23 update:\u003C/p>\u003Ch2 id=\"sign-in-with-google\">Sign-in with Google \u003C/h2>\u003Cp>With Google sign-in, you can sign up/in to your Chatwoot account with one click. Enjoy instant access to your customer conversations.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/02/Google-Auth.png\" class=\"kg-image\" alt=\"sign in with google on Chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/02/Google-Auth.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/02/Google-Auth.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/02/Google-Auth.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/02/Google-Auth.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"add-images-to-your-help-center-articles\">Add images to your Help Center articles\u003C/h2>\u003Cp>Now you can create more engaging and informative Help Center articles for your customers. To add an image to your article, click on the \"Add Image\" button in the editor toolbar and select the image. You can even caption it to provide additional context for your readers.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/02/Image-Support.png\" class=\"kg-image\" alt=\"image support in help center\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/02/Image-Support.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/02/Image-Support.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/02/Image-Support.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/02/Image-Support.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"participate-in-conversations\">Participate in conversations\u003C/h2>\u003Cp>Introducing \"Conversation Participants\". This new tab on your conversation dashboard lets you to easily add yourself or fellow agents as participants to a conversation. So, everyone involved in a conversation can track its progress and receive notifications on any updates.\u003C/p>\u003Cp>To use this feature, expand the Conversation Participants tab and select the desired participants. Once added, they will be able to access the conversation and receive notifications on any changes. In addition, mentioning someone in a Private Note will also automatically make them a participant in the conversation, keeping everyone in the loop and ensuring that no important details are missed.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/02/conversation-watchers.png\" class=\"kg-image\" alt=\"Conversation participants in Chatwoot\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/02/conversation-watchers.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/02/conversation-watchers.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/02/conversation-watchers.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/02/conversation-watchers.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2>\u003C/h2>\u003Ch2 id=\"personalize-your-canned-responses\">Personalize your Canned Responses \u003C/h2>\u003Cp>Your \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/features/canned-responses?ref=www-internal-blog.chatwoot.com\">templated messages\u003C/a> can now be personalized too––with template variables. This helps you dynamically populate information such as customer names, order numbers, and more when you send a canned response. To use template variables in your canned responses, simply add them to your message using the format \u003Ccode>{{variable_name}}\u003C/code>.\u003C/p>\u003Cp>For example, to include the customer's name in your greeting canned response, create this message: \"Hi {{customer_name}}, welcome to ABC Inc. support. How may I assist you?\" Now, whenever you use this canned repsonse in a conversation, it'll automatically populate the message with the customer's name!\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/02/template-variables-ui.png\" class=\"kg-image\" alt=\"template variables for canned responses\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/02/template-variables-ui.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/02/template-variables-ui.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/02/template-variables-ui.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/02/template-variables-ui.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"instantly-translate-your-incoming-messages\">Instantly translate your incoming messages \u003C/h2>\u003Cp>Now you can enable Google Translate on your account, making it even easier for your agents to communicate with customers who speak different languages.\u003C/p>\u003Cp>To enable this feature, go to your Applications tab and set up the Google Translate integration. Once enabled, you can use the \"Translate\" option from the message menu to automatically translate messages into the language you use in Chatwoot.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/02/Google-translate.png\" class=\"kg-image\" alt=\"Integration with Google Translate\" loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/02/Google-translate.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/02/Google-translate.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/02/Google-translate.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/02/Google-translate.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"receive-contacts-in-whatsapp-inbox\">Receive contacts in WhatsApp inbox\u003C/h2>\u003Cp>Your customers can now share contact files through the WhatsApp inbox.\u003Cbr>\u003C/p>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements \u003C/h2>\u003Cul>\u003Cli>Change your WhatsApp API key from the configuration tab under Inbox Settings.\u003C/li>\u003Cli>Numerous bug fixes and enhancements.\u003C/li>\u003Cli>New language: Icelandic(is)\u003Cbr>\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/iprithvitharun?ref=www-internal-blog.chatwoot.com\">@iprithvitharun\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/fgrep?ref=www-internal-blog.chatwoot.com\">@fgrep\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/opencartcomvn?ref=www-internal-blog.chatwoot.com\">@opencartcomvn\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/imskr?ref=www-internal-blog.chatwoot.com\">@imskr\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/diivi?ref=www-internal-blog.chatwoot.com\">@diivi\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/brunosfg?ref=www-internal-blog.chatwoot.com\">@brunosfg\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jacsonsantospht?ref=www-internal-blog.chatwoot.com\">@jacsonsantospht\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/JanWarlen?ref=www-internal-blog.chatwoot.com\">@JanWarlen\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/gitstart?ref=www-internal-blog.chatwoot.com\">@gitstart\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/BikashSah999?ref=www-internal-blog.chatwoot.com\">@BikashSah999\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/raph941?ref=www-internal-blog.chatwoot.com\">@raph941\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/phunguyenmurcul?ref=www-internal-blog.chatwoot.com\">@phunguyenmurcul\u003C/a> for the contributions.\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cstrong>P.S. Check out the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://chwt.app/v3?ref=www-internal-blog.chatwoot.com\">Road to v3––Releasing Mid-March\u003C/a>. \u003C/strong>👀\u003C/p>",null,false,"public","2023-02-17T07:31:11.000+00:00","2023-02-21T17:46:20.000+00:00","2023-02-18T06:05:55.000+00:00","This release adds image support for Help Center articles, google authentication, the ability to participate in conversations, use dynamic canned responses, and more.","https://www.chatwoot.com/blog/v2-14-0-google-auth-images-more",[19],{"id":20,"name":21,"slug":21,"description":22,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":23,"url":24},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[26],{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":31},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":27,"name":28,"slug":29,"profile_image":30,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":31},{"id":20,"name":21,"slug":21,"description":22,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":23,"url":24},"https://www-internal-blog.chatwoot.com/v2-14-0-google-auth-images-more/",2,true,"V2.14: Google sign-in, Help Center image support, & more.",1775212114157]