[{"data":1,"prerenderedAt":38},["Reactive",2],{"featurePages":3,"blogPosts-v2-15-0-heatmap-rtl-more":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":17,"authors":18,"tags":25,"primary_author":32,"primary_tag":33,"url":34,"excerpt":16,"reading_time":35,"access":36,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":8,"meta_description":37,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-15-0-heatmap-rtl-more","6412e116730b190d1c2d9a09","e716d33c-b260-4284-b838-cafd0f06c532","[V2.15.0] Heatmap, better searches, RTL support, and more.","\u003Cp>The new Chatwoot v2.15 is here. Here is your March '23 update. 👇\u003C/p>\u003Ch2 id=\"introducing-live-conversation-traffic-heatmap\">Introducing live Conversation traffic heatmap\u003C/h2>\u003Cp>You will find a new addition to your Overview reports – the Conversation traffic heatmap. This report provides a peek into the busiest hours of the day for a week, helping you identify patterns in customer conversations. So, you can account for your busiest and laziest hours.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/03/heatmap.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/03/heatmap.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/03/heatmap.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/03/heatmap.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/03/heatmap.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"improved-in-app-search\">Improved in-app search \u003C/h2>\u003Cp>Now, you can fetch contacts, conversations, or messages easier and faster. Type in anything you remotely remember – keyword, conversation ID, name, email ID, etc for a smart search experience.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/03/search.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/03/search.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/03/search.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/03/search.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/03/search.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"seamless-ui-for-rtl-languages\">Seamless UI for RTL languages\u003C/h2>\u003Cp>If you are using an RTL (right to left) language in Chatwoot, the UI will automatically adjust its direction to match the RTL language you're using–Arabic, Hebrew, or any other \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://app.chatwoot.com/hc/chatwoot-user-guide-cloud-version/en/other-topics/503?ref=www-internal-blog.chatwoot.com\">supported languages in Chatwoot\u003C/a>. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2023/03/rtl.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1109\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2023/03/rtl.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2023/03/rtl.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2023/03/rtl.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2023/03/rtl.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch2 id=\"rich-text-editor-for-pre-chat-messages\">Rich text editor for pre-chat messages\u003C/h2>\u003Cp>Now, you can format your pre-chat message with bold text, hyperlinks, bullet points, and more to make it more engaging and informative for your customers. A pre-chat message is like a greeting or helpful message for your customers given along with a \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://www.chatwoot.com/features/pre-chat-forms?ref=www-internal-blog.chatwoot.com\">pre-chat form\u003C/a>.\u003C/p>\u003Ch2 id=\"audit-log-apis-enterprise\">Audit Log APIs (Enterprise)\u003C/h2>\u003Cp>It's happening! The APIs for audit logs have been created. Audit log is an Enterprise feature that will let you keep track of everything that has happened in your account. It will record all activities in your account like when was an inbox created, or when was an automation rule added, and by who. This will soon be available as a complete feature.\u003C/p>\u003Ch2 id=\"other-updates-and-improvements\">Other updates and improvements \u003C/h2>\u003Cul>\u003Cli>Support for WhatsApp messages from older Brazilian phone numbers.\u003C/li>\u003Cli>Push notification support for safari\u003C/li>\u003Cli>Integration with LogRocket\u003C/li>\u003Cli>Numerous bug fixes and enhancements\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giautm?ref=www-internal-blog.chatwoot.com\">@giautm\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/afonsolage?ref=www-internal-blog.chatwoot.com\">@afonsolage\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/gitstart?ref=www-internal-blog.chatwoot.com\">@gitstart\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/raph941?ref=www-internal-blog.chatwoot.com\">@raph941\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/phunguyenmurcul?ref=www-internal-blog.chatwoot.com\">@phunguyenmurcul\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/clairton?ref=www-internal-blog.chatwoot.com\">@clairton\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/BikashSah999?ref=www-internal-blog.chatwoot.com\">@BikashSah999\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/mani-zur?ref=www-internal-blog.chatwoot.com\">@mani-zur\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/CristianDuta?ref=www-internal-blog.chatwoot.com\">@CristianDuta\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jacsonsantospht?ref=www-internal-blog.chatwoot.com\">@jacsonsantospht\u003C/a> for the contributions.\u003C/p>\u003Cp>P.S. V3.0 will be released in April '23; check out the \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://chwt.app/v3?ref=www-internal-blog.chatwoot.com\">Road to v3\u003C/a>. 👀\u003C/p>",null,false,"public","2023-03-16T09:27:50.000+00:00","2023-03-20T11:11:01.000+00:00","2023-03-20T08:44:10.000+00:00","The new release introduces a conversation traffic heatmap, a better search experience, RTL support, customizable pre-chat messages, and more.","https://www.chatwoot.com/blog/v2-15-0-heatmap-rtl-more",[19],{"id":20,"name":21,"slug":22,"profile_image":23,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":24},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",[26],{"id":27,"name":28,"slug":28,"description":29,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":30,"url":31},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",{"id":20,"name":21,"slug":22,"profile_image":23,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":24},{"id":27,"name":28,"slug":28,"description":29,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":30,"url":31},"https://www-internal-blog.chatwoot.com/v2-15-0-heatmap-rtl-more/",2,true,"This Chatwoot release introduces a conversation traffic heatmap, a better search experience, RTL support, customizable pre-chat messages, & more.",1775212114127]