[{"data":1,"prerenderedAt":37},["Reactive",2],{"featurePages":3,"blogPosts-v2-4-0":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":16,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":36,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-4-0","626266934b8f26503f72ddbc","ade082f9-8fce-4276-bb8d-7ca15686098f","v2.4.0","\u003Cp>Hello everyone, \u003C/p>\u003Cp>Chatwoot v2.4 is live. Here’s what’s new. 👇\u003C/p>\u003Ch3 id=\"%F0%9F%92%85-dark-mode-support-for-live-chat-widget\">💅 Dark mode support for live-chat widget\u003C/h3>\u003Cp>You can now enable dark mode on your live-chat widget. \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://chatwoot.com/docs/product/channels/live-chat/sdk/live-chat-dark-mode?ref=www-internal-blog.chatwoot.com\" rel=\"noopener noreferrer\">Here\u003C/a> is a super-quick guide to help you along. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/04/dark-mode-gif.gif\" class=\"kg-image\" alt loading=\"lazy\" width=\"1080\" height=\"608\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/04/dark-mode-gif.gif 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/04/dark-mode-gif.gif 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/04/dark-mode-gif.gif 1080w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%88-report-improvements\">📈 Report Improvements\u003C/h3>\u003Cp>\u003Cstrong>Display trends in the reports: \u003C/strong>When pulling reports on conversations, inboxes, labels, or agent performance, you can now view trends from the previous period. These reports will show you how much your numbers increased or decreased from the last period.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/04/Screenshot-2022-04-22-at-5.02.12-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1065\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/04/Screenshot-2022-04-22-at-5.02.12-PM.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/04/Screenshot-2022-04-22-at-5.02.12-PM.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/04/Screenshot-2022-04-22-at-5.02.12-PM.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/04/Screenshot-2022-04-22-at-5.02.12-PM.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>\u003Cstrong>Consider business hours in the reports: \u003C/strong>You can now generate reports based on business hours. To view a report that considers business hours, click the toggle button at the right top of each screen.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/04/business-hour.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"513\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/04/business-hour.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/04/business-hour.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/04/business-hour.png 1600w, https://www-internal-blog.chatwoot.com/content/images/2022/04/business-hour.png 2378w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%9D-users-can-end-a-conversation-from-the-widget\">📝 Users can end a conversation from the widget\u003C/h3>\u003Cp>Now, you can allow your users to end the conversation within the widget. For example, if their query is resolved, this feature allows them to move on and let the assigned agent focus on another conversation.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/04/Screenshot-2022-04-22-at-5.41.14-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1120\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/04/Screenshot-2022-04-22-at-5.41.14-PM.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/04/Screenshot-2022-04-22-at-5.41.14-PM.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/04/Screenshot-2022-04-22-at-5.41.14-PM.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/04/Screenshot-2022-04-22-at-5.41.14-PM.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%94%8B-new-and-improved-editor-for-conversations\">🔋 New and improved editor for conversations\u003C/h3>\u003Cp>We have updated the editor to support the Subject line, cc and bcc in the email conversation.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/04/Screenshot-2022-04-22-at-5.36.58-PM.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"2000\" height=\"1118\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/04/Screenshot-2022-04-22-at-5.36.58-PM.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/04/Screenshot-2022-04-22-at-5.36.58-PM.png 1000w, https://www-internal-blog.chatwoot.com/content/images/size/w1600/2022/04/Screenshot-2022-04-22-at-5.36.58-PM.png 1600w, https://www-internal-blog.chatwoot.com/content/images/size/w2400/2022/04/Screenshot-2022-04-22-at-5.36.58-PM.png 2400w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%8E%89-other-improvements\">🎉 Other improvements\u003C/h3>\u003Cul>\u003Cli>\u003Cstrong>Notifications\u003C/strong>: We did a revamp of the old notification center. You can now access your notifications faster by clicking on the bell icon in the agent dashboard.\u003C/li>\u003Cli>\u003Cstrong>Automation\u003C/strong>: We have a new set of actions in automation to improve your workflow. We have added \"Send Message\", \"Send Email to the team\", \"Resolve Conversation\", \"Snooze Conversation\", etc., to the actions.\u003C/li>\u003Cli>\u003Cstrong>Instagram: \u003C/strong>Supports un-sending action now. If the user has deleted the message from Instagram, it will get deleted in Chatwoot also.\u003C/li>\u003Cli>\u003Cstrong>Round robin Assignment in teams\u003C/strong>: If you assign a conversation to a team, the system would now distribute it in a round-robin fashion among the online agents.\u003C/li>\u003Cli>\u003Cstrong>Improvements in the SDK\u003C/strong>: You can now pop the widget using an SDK method.\u003C/li>\u003Cli>\u003Cstrong>Email Channel, IMAP/SMTP improvements\u003C/strong>: We have added various fixes to improve the email channel and the connection using IMAP and SMTP.\u003C/li>\u003C/ul>\u003Cp>Thanks to  \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/sagararyal?ref=www-internal-blog.chatwoot.com\">@sagararyal\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/substr2837?ref=www-internal-blog.chatwoot.com\">@substr2837\u003C/a>,  \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/richardo-kusuma?ref=www-internal-blog.chatwoot.com\">@richardo-kusuma\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/killion?ref=www-internal-blog.chatwoot.com\">@killion\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/Justman10000?ref=www-internal-blog.chatwoot.com\">@Justman10000\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/shivamsinghchahar?ref=www-internal-blog.chatwoot.com\">@shivamsinghchahar\u003C/a> for the contributions.\u003C/p>",null,false,"public","2022-04-22T08:25:55.000+00:00","2022-09-20T09:36:46.000+00:00","2022-04-22T12:19:38.000+00:00","Chatwoot v2.4 is live. Dark mode support for live-chat widget, Report Improvements, end conversation option, New and improved editor for conversations and more.",[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":30},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/v2-4-0/",2,true,"Chatwoot Changelog – v2.4.0 is live!",1775212114335]