[{"data":1,"prerenderedAt":37},["Reactive",2],{"featurePages":3,"blogPosts-v2-5-0":4},[],{"slug":5,"id":6,"uuid":7,"title":8,"html":9,"comment_id":6,"feature_image":10,"featured":11,"visibility":12,"created_at":13,"updated_at":14,"published_at":15,"custom_excerpt":16,"codeinjection_head":10,"codeinjection_foot":10,"custom_template":10,"canonical_url":10,"tags":17,"authors":24,"primary_author":31,"primary_tag":32,"url":33,"excerpt":16,"reading_time":34,"access":35,"comments":11,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":36,"meta_description":10,"email_subject":10,"frontmatter":10,"feature_image_alt":10,"feature_image_caption":10},"v2-5-0","628254cb4b8f26503f72dea2","5224b205-0877-4bb0-98b6-b324a5c45b20","v2.5.0","\u003Cp>Hello everyone, \u003C/p>\u003Cp>Chatwoot v2.5 is live. Here’s what’s new. 👇\u003C/p>\u003Ch3 id=\"%E2%9C%85-read-receipts-for-website-channel\">✅ Read receipts for website channel\u003C/h3>\u003Cp>Reducing ambiguity can make a big difference in support organizations. In this update, we have added read receipts on the website channels. The agent would now see whether the customer has read their message or not. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/05/read-receipts.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1538\" height=\"822\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/05/read-receipts.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/05/read-receipts.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/05/read-receipts.png 1538w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%93%8A-live-reports\">📊 Live Reports\u003C/h3>\u003Cp>As a customer support/success manager or a business owner, you need to understand how your support organization functions in real-time. We have added a real-time dashboard that displays how many conversations are open and how many of them are unassigned and unattended. You can also see how many agents are online and what is their workload.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/05/report-filters.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1538\" height=\"938\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/05/report-filters.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/05/report-filters.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/05/report-filters.png 1538w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%91%A0-custom-fields-in-pre-chat-form\">👠 Custom fields in Pre-chat form\u003C/h3>\u003Cp>Pre-chat form is used to collect information about a contact/conversation before they enter into a live chat with you. With this update, you can collect more than just their contact info. You can map the fields of your pre-chat form with the custom attributes you create on your Chatwoot account.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/05/pre-chat-form.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1538\" height=\"938\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/05/pre-chat-form.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/05/pre-chat-form.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/05/pre-chat-form.png 1538w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%94%8B-event-subscriptions-in-webhook\">🔋 Event subscriptions in Webhook\u003C/h3>\u003Cp>Webhook allows you to listen to the changes happening in your Chatwoot account. With this update, we have added an additional option to select the events which you want to subscribe so that your service only gets the events that it needs.\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/05/event-subscriptions.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1538\" height=\"822\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/05/event-subscriptions.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/05/event-subscriptions.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/05/event-subscriptions.png 1538w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Cp>Note: We have deprecated \u003Ccode>conversation.resolved\u003C/code> and \u003Ccode>conversation.opened\u003C/code> event, please use \u003Ccode>conversation.status_changed\u003C/code> or \u003Ccode>conversation.updated\u003C/code> event instead.\u003C/p>\u003Ch3 id=\"%F0%9F%92%85-other-updates-and-improvements\">💅 Other Updates and improvements\u003C/h3>\u003Cul>\u003Cli>Added additional options in the automation feature.\u003C/li>\u003Cli>Added a new method in the JavaScript SDK to toggle the chat bubble visibility.\u003C/li>\u003Cli>Added support for \u003Ccode>human_tag\u003C/code> which lets you send Facebook messages outside the 24-hour window.\u003C/li>\u003Cli>A lot of bug fixes. :)\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/shivamsinghchahar?ref=www-internal-blog.chatwoot.com\">@shivamsinghchahar\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a>, and \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/jordan-brough?ref=www-internal-blog.chatwoot.com\">@jordan-brough\u003C/a>  for the contributions.\u003C/p>",null,false,"public","2022-05-16T13:42:35.000+00:00","2022-09-20T09:36:14.000+00:00","2022-05-16T13:46:02.000+00:00","Chatwoot v2.5 is live. Read receipts for website channel, live reports, customer fields in the pre-chat form, event subscriptions in webhook, and more. ",[18],{"id":19,"name":20,"slug":20,"description":21,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":22,"url":23},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[25],{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":30},"1","Pranav Raj S","pranav","https://www-internal-blog.chatwoot.com/content/images/2023/08/2246121.jpeg","https://www-internal-blog.chatwoot.com/author/pranav/",{"id":26,"name":27,"slug":28,"profile_image":29,"cover_image":10,"bio":10,"website":10,"location":10,"facebook":10,"twitter":10,"meta_title":10,"meta_description":10,"url":30},{"id":19,"name":20,"slug":20,"description":21,"feature_image":10,"visibility":12,"og_image":10,"og_title":10,"og_description":10,"twitter_image":10,"twitter_title":10,"twitter_description":10,"meta_title":10,"meta_description":10,"codeinjection_head":10,"codeinjection_foot":10,"canonical_url":10,"accent_color":22,"url":23},"https://www-internal-blog.chatwoot.com/v2-5-0/",2,true,"Chatwoot Changelog – v2.5.0 is live!",1775212114319]