[{"data":1,"prerenderedAt":36},["Reactive",2],{"blogPosts-v2-8-0":3,"featurePages":35},{"slug":4,"id":5,"uuid":6,"title":7,"html":8,"comment_id":5,"feature_image":9,"featured":10,"visibility":11,"created_at":12,"updated_at":13,"published_at":14,"custom_excerpt":15,"codeinjection_head":9,"codeinjection_foot":9,"custom_template":9,"canonical_url":9,"tags":16,"authors":23,"primary_author":30,"primary_tag":31,"url":32,"excerpt":15,"reading_time":33,"access":34,"comments":10,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"email_subject":9,"frontmatter":9,"feature_image_alt":9,"feature_image_caption":9},"v2-8-0","62fcb835730b190d1c2d7d1a","9b8b79f3-823b-498c-ac71-436aaed2fb71","[v2.8.0] Context menu, no-code widget builder, layout switching, and more.","\u003Cp>Hi, there. Chatwoot v2.8 is live. Here’s what's new:\u003C/p>\u003Ch3 id=\"%F0%9F%8F%8B%EF%B8%8F%E2%80%8D%E2%99%82%EF%B8%8F-capacity-configuration-for-inboxes-enterprise\">🏋️‍♂️ \u003Cstrong>Capacity configuration for inboxes (Enterprise)\u003C/strong>\u003C/h3>\u003Cp>Chatwoot supports auto-assigning conversations to your support agents. With this update, you can limit the number of conversations auto-assigned to agents by setting the \u003Cem>auto-assignment limit\u003C/em> on your inbox. \u003C/p>\u003Cp>Once every agent reaches their capacity, the conversations would be moved to \u003Cem>unassigned\u003C/em>. Now, you don't have to worry about overloading your agents!\u003C/p>\u003Ch3 id=\"%E2%86%97%EF%B8%8F-update-your-conversations-with-a-right-click\">↗️ Update your conversations with a right click\u003C/h3>\u003Cp>With this release, you'll be able to update the status of a conversation by simply right-clicking on that conversation card. \u003C/p>\u003Cp>This will open up a \u003Cem>context menu\u003C/em> with your options like resolving a conversation, marking it as pending, snoozing it, or assigning agents and labels. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/08/image-2.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1280\" height=\"720\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/08/image-2.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/08/image-2.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/08/image-2.png 1280w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%8E%A8-customize-your-website-chat-widget-without-writing-any-code\">🎨 Customize your website chat widget without writing any code\u003C/h3>\u003Cp>We are happy to add the \u003Cem>Widget Builder \u003C/em>to Chatwoot. This allows you to customize much more than just your widget colour. \u003C/p>\u003Cp>You can customize things like the content to display, reply time to display, the widget's position on your website – and much more. \u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/08/image-1.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1280\" height=\"720\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/08/image-1.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/08/image-1.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/08/image-1.png 1280w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%91%86-switch-your-dashboard-layout\">👆 Switch your dashboard layout\u003C/h3>\u003Cp>Now, you can choose how you want to view your Chatwoot dashboard. You can choose to hide your chat queue, giving more space to your chat window. Find the switch layout button here:\u003C/p>\u003Cfigure class=\"kg-card kg-image-card\">\u003Cimg src=\"https://www-internal-blog.chatwoot.com/content/images/2022/08/image-3.png\" class=\"kg-image\" alt loading=\"lazy\" width=\"1280\" height=\"720\" srcset=\"https://www-internal-blog.chatwoot.com/content/images/size/w600/2022/08/image-3.png 600w, https://www-internal-blog.chatwoot.com/content/images/size/w1000/2022/08/image-3.png 1000w, https://www-internal-blog.chatwoot.com/content/images/2022/08/image-3.png 1280w\" sizes=\"(min-width: 720px) 720px\">\u003C/figure>\u003Ch3 id=\"%F0%9F%A5%8F-view-your-emails-better-in-the-chatwoot-dashboard\">🥏 View your emails better in the Chatwoot dashboard\u003C/h3>\u003Cp>If you're using Chatwoot to send emails, you'll be able to view it better now, thanks to the improved email rendering in the new release. \u003C/p>\u003Ch3 id=\"%F0%9F%A7%9C%E2%80%8D%E2%99%82%EF%B8%8F-other-updates-and-improvements\">🧜‍♂️ Other updates and improvements \u003C/h3>\u003Cul>\u003Cli>CRUD APIs for macros\u003C/li>\u003Cli>Ability to disable Gravatars\u003C/li>\u003Cli>Support for Elastic APM\u003C/li>\u003Cli>New Langauge: Thai\u003C/li>\u003Cli>Numerous API enhancements and bug fixes\u003C/li>\u003C/ul>\u003Cp>Thanks to \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/ChadBurggraf?ref=www-internal-blog.chatwoot.com\">@ChadBurggraf\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/kylemclaren?ref=www-internal-blog.chatwoot.com\">@kylemclaren\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/Ysajid?ref=www-internal-blog.chatwoot.com\">@Ysajid\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/substr2837?ref=www-internal-blog.chatwoot.com\">@substr2837\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/KubesDavid?ref=www-internal-blog.chatwoot.com\">@KubesDavid\u003C/a>, \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/nikhilmuz?ref=www-internal-blog.chatwoot.com\">@nikhilmuz\u003C/a>, and \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://github.com/giquieu?ref=www-internal-blog.chatwoot.com\">@giquieu\u003C/a> for the contributions.\u003C/p>\u003Cp>\u003Cbr>Try out the new features, and let us know your feedback! We will also demo the features at \u003Ca target=\"_blank\" rel=\"noopener\" href=\"https://chatwoot.com/chatwoot-connect?ref=www-internal-blog.chatwoot.com\">\u003Cstrong>Chatwoot Connect\u003C/strong>\u003C/a>.\u003C/p>",null,false,"public","2022-08-17T09:43:17.000+00:00","2022-08-19T13:09:14.000+00:00","2022-08-18T10:26:14.000+00:00","v2.8 brings a lot of exciting updates with itself. This includes a widget builder, customizable dashboard, improved email experience, and more. Read on for more details.",[17],{"id":18,"name":19,"slug":19,"description":20,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":21,"url":22},"6118da7b4b8f26503f72d52e","releases","We release a new and improved version of Chatwoot every mid-month. We make sure to tell you all about it and how you can use it to improve your Chatwoot experience, in our series of product updates.","#189aff","https://www-internal-blog.chatwoot.com/tag/releases/",[24],{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"url":29},"625d2cb84b8f26503f72dd28","Hricha Shandily","hricha","https://www-internal-blog.chatwoot.com/content/images/2023/03/Sticker-2.png","https://www-internal-blog.chatwoot.com/author/hricha/",{"id":25,"name":26,"slug":27,"profile_image":28,"cover_image":9,"bio":9,"website":9,"location":9,"facebook":9,"twitter":9,"meta_title":9,"meta_description":9,"url":29},{"id":18,"name":19,"slug":19,"description":20,"feature_image":9,"visibility":11,"og_image":9,"og_title":9,"og_description":9,"twitter_image":9,"twitter_title":9,"twitter_description":9,"meta_title":9,"meta_description":9,"codeinjection_head":9,"codeinjection_foot":9,"canonical_url":9,"accent_color":21,"url":22},"https://www-internal-blog.chatwoot.com/v2-8-0/",2,true,[],1775212114274]